salgadol1's profile

New Poster

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2 Messages

Fri, Apr 24, 2020 7:00 AM

Closed

X1 TV Box Issues

My tv x1 box is not working at all. It showed a software download screen then it took me to the welcome screen and it's been like that for the past 12 hours as I left it on over night hoping it would work, but NO. And customer service for Xfinity is no help as no one is answering and the robotic customer service is not helpful at all.!!!
CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

You’ll need a replacement. It’s been escalated to an Official Employee to help you out

New Poster

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2 Messages

2 y ago

Thank please. It's been like this for the past 2 days and nothing seems to work at all
CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

Swap out is only solution

Official Employee

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3K Messages

2 y ago

Hello, salgadol1! I'm really glad you reached out to us here about your cable box. I know how important cable access is right now and I'd love to help get a new box out to you as quickly as possible. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

New Poster

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1 Message

2 y ago

I am having the same problem -- box is stuck on welcome screen for weeks after supposedly updating. Just blinks blue and shows welcome screen. 

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