X1 TV box broken --won't even turn on

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@johnsosnowski wrote:

I can't get through to a human customer service representative through any other means so hopefully someone with the company will see this and do something about it.

 

My TV box Serial #: PAQT00795087 literally will not turn on or function whatsoever. I need to make arrangements for a replacement.

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did you take the power supply and the set top box to (for example) a kitchen AC outlet and plug it in there to see if the LEDs came on?

The box is plugged in properly. No LEDs, nothing. It's like it completely conked out

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@johnsosnowski wrote:

The box is plugged in properly. No LEDs, nothing. It's like it completely conked out

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real test is to remove the box and the power supply and cord and take to the kitchen (example and plug in the cords to a different outlet and see if it comes on at that location (LED on the box power on).