X1 Technical Issues

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@CROSSCURT wrote:

Main Modem and Box setup and working properly. 

Keep running into a loop of "Sorry, we're having some trouble . Weve run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press OK to restart."

 

Ive restarted all 3 boxes (Middle with modem is working properly with TV- having problems with the smaller boxes)  - Contacted technical support and they've refreshed signals,etc still to no avail. 

 

Technicians are coming out on Thursday, but I'd figured Id inquire with some comcast Gurus, especially after not finding any info from google. 

 

Is it possible I have two bad boxes? 

 

 

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If this was a self-install, it is quite possble that the wiring/connectors are not allowing a clean enough signal for those 2 boxs to communicate to the X1 network....  keep the appointment with the Techs so that this is fixed and you begin to enjoy the x1 platform on all of your boxes.

The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

Not sure if you are talking to me regarding the service visit but so far so good. The guy said they had the wrong filter on the outside of my house.

Rhen -- The health check on your account is showing multiple signal issues. Exchanging boxes would not resolve your issue. You would need a tech out to correct the signal issues on your service lines. As with the others, I can schedule a tech for you. 

I see. Odd circumstance but glad to hear that a resolution was finally reached. 

Theresa64524 -- That question was directed to DigitalGENOcyde but thank you for letting me know your service is back in working order now. 

I called Comcast yesterday because I was without tv for over 24 hours. Again. Naturally, the "boost" from the customer service person did nothing. I told her my schedule is currently in flux and I can't make an appointment for a technician to come out. However, I suspect the problem is outside my house. A few weeks back I noticed a Comcast van parked a couple doors down from me. My problems started right around that time. I think someone messed up my service while helping someone else. I asked the customer care woman if she could send someone out to climb the lightpole in the alley and check on things outside. She said she scheduled this, but didn't tell me for when, so I don't know if a technician will actually come out or not.

I have the same issue, I have had the new whole home X1 DVR for almost 2 years and have never had a single issue with the satellite box in my bedroom communicating with the main X1 DVR in the living room. I was just gone out of town for the weekend and when my service had been accidentally disconnected because a past due to my bill being 3 weeks overdue. I got online paid the past due amount and everything instantly turned back on, Internet, all 4 DTA's in my house, the main X1 DVR is working fine and even the satellite dvr box in my bedroom is working. The problem is the box in my bedroom is now no longer communicating the main X1 DVR, again I can watch tv in my bedroom but when I attempt to view and select recorded programs they are no longer showing me those programs saved on the main X1 DVR in my room on my satellite box. I have restarted both boxes multiple times, I have tried to re sync the main DVR, I have tried everything. I am a former Comcast install/repair technician so I am not a moron on how these things are suppose to work. 

I'm having the SAME problem with the X1 mini box - I picked up two and neither will connect with any cable in the house.  Reconnected the old boxes with no issue

Sound like having a tech come out is a waste of time

As it's been said countless times already, X1 has different signal/connection requirements. If you can't get it working, then call Comcast and have them schedule a tech. I have no clue where you are getting the impression that scheduling a tech will be a guaranteed waste of time.

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@d_blough wrote:

 

I have the same issue, I have had the new whole home X1 DVR for almost 2 years and have never had a single issue with the satellite box in my bedroom communicating with the main X1 DVR in the living room. I was just gone out of town for the weekend and when my service had been accidentally disconnected because a past due to my bill being 3 weeks overdue. I got online paid the past due amount and everything instantly turned back on, Internet, all 4 DTA's in my house, the main X1 DVR is working fine and even the satellite dvr box in my bedroom is working. The problem is the box in my bedroom is now no longer communicating the main X1 DVR, again I can watch tv in my bedroom but when I attempt to view and select recorded programs they are no longer showing me those programs saved on the main X1 DVR in my room on my satellite box. I have restarted both boxes multiple times, I have tried to re sync the main DVR, I have tried everything. I am a former Comcast install/repair technician so I am not a moron on how these things are suppose to work. 

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I would call back and ensure the Anyroom DVR rate codes were added back on and activated as well.

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@Imperial_RN wrote:
John, perhaps I missed it in a previous message,but have those that have posted up a similar problem followed up to say that they were resolved with a visit?

I picked up the boxes because I thought it would be enjoyable to watch all channels in all rooms.... But so far, 2 hours wasted on the phone with tech support and the thought of having to pay and wait for a home visit is more hassle than I had anticipated.

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Imperial_rn, can you give a little background on how your cable is configured? Splitters, amps, etc, possibly saving time on a truck roll.

I am experiencing the same problem.  X1 worked great and then I see trucks in the neighborhood and then my service to X1 started to get slow and then today it will not even connect.  It is frustrating to have it work 12 hours earlier and they tell you to check your cable connections.  Is there an outage map?  I try not to bag on Comcast/Xfinity but we pay a lot of money monthly for the service to work or at least let us know if there are outages.