Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
Theresa64524
New Poster
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4 Messages
10 years ago
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DigitalGENOcyde
Contributor
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106 Messages
10 years ago
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
Hi Theresa64524 -- I reviewed your account and am showing some signal issues. These issues could be what is causing your issues. It is recommended to have a tech out to resolve those issues. I can have one scheduled for you if you'd like to go this route.
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
DigitalGENOcyde -- What is the current status of your boxes? Are they working or are they still broken?
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
What days/times work best for you to have someone come out? I can get that scheduled for you.
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
Are you confirming that everything is in working order now?
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Theresa64524
New Poster
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4 Messages
10 years ago
That would be great, thank you!
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Theresa64524
New Poster
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4 Messages
10 years ago
Any time tomorrow or Thursday works.
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DigitalGENOcyde
Contributor
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106 Messages
10 years ago
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DigitalGENOcyde
Contributor
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106 Messages
10 years ago
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
Got a time scheduled. I'll private message you the day and time.
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XfinityZach
Official Employee
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11.1K Messages
10 years ago
Following up on this. Your issue was escalated to get some resolution with. The ticket says that everything is in working order now. Can you confirm that everything has been resolved?
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Rhen
Regular Visitor
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9 Messages
10 years ago
This is my exact problem. I don't have working Comcast tv more often than I have it. If I'm lucky, I literally get one day a week of working tv. I reboot, it gets stuck on "connecting to live... " then sits on a "something's not quite right" screen. You bet something's not right - it's not right that Comcast charges me an arm and a leg to have no tv! After reading what these other folks have written, I don't want a technician to come to the house with new boxes if it means having 10 more technicians come after him with 10 more new boxes. What is Comcast doing about this obviously widespread problem?
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CROSSCURT
New Poster
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1 Message
10 years ago
Main Modem and Box setup and working properly.
Keep running into a loop of "Sorry, we're having some trouble . Weve run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press OK to restart."
Ive restarted all 3 boxes (Middle with modem is working properly with TV- having problems with the smaller boxes) - Contacted technical support and they've refreshed signals,etc still to no avail.
Technicians are coming out on Thursday, but I'd figured Id inquire with some comcast Gurus, especially after not finding any info from google.
Is it possible I have two bad boxes?
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geek46
Expert
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18K Messages
10 years ago
If this was a self-install, it is quite possble that the wiring/connectors are not allowing a clean enough signal for those 2 boxs to communicate to the X1 network.... keep the appointment with the Techs so that this is fixed and you begin to enjoy the x1 platform on all of your boxes.
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
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