CCGwen's profile

Contributor

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235 Messages

Monday, October 6th, 2014 2:00 PM

Closed

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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Official Employee

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11.1K Messages

9 years ago

Hi DigitalGENOcyde -- Apologies for the continual issues with your X1 box. I'm contacting your local area and some high level techs to see what else we can do to get this resolved. They'll contact you and let you know what our next plan of action is. 

New Poster

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4 Messages

9 years ago

I am having the same problem, very annoying!!! I keep resetting the box and it works for several hours. Tonight it won't let me get to settings to reset the box.

Contributor

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106 Messages

9 years ago

OK so I am on the 18th day of this issue and have no X one box as they refused to work for me due to they cannot connect to live TV. Yesterday they brought out my fourth and fifth boxes and with the fifth box they actually tried a different account for the box because they want to rule out everything else. So with somebody else's account information the boxes continue to work even after rebooting. I'm not sure what it is with in my account that would cause it not to work.

Official Employee

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11.1K Messages

9 years ago

Hi Theresa64524 -- I reviewed your account and am showing some signal issues. These issues could be what is causing your issues. It is recommended to have a tech out to resolve those issues. I can have one scheduled for you if you'd like to go this route. 

Official Employee

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11.1K Messages

9 years ago

DigitalGENOcyde -- What is the current status of your boxes? Are they working or are they still broken? 

Official Employee

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11.1K Messages

9 years ago

What days/times work best for you to have someone come out? I can get that scheduled for you. 

Official Employee

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11.1K Messages

9 years ago

Are you confirming that everything is in working order now? 

New Poster

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4 Messages

9 years ago

That would be great, thank you!

New Poster

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4 Messages

9 years ago

Any time tomorrow or Thursday works.

Contributor

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106 Messages

9 years ago

I've actually had seven different people come out to my apartment already including technicians and a supervisor - still none them can figure it out. They install new boxes which work at first until they get rebooted and then they stop working.

Contributor

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106 Messages

9 years ago

The current status is that my extra boxes still are not working they left me with some DTA box and I am waiting for a callback. I was hopeful that perhaps my account could be canceled out and rebuilt or something since it does seem to be an account issue but they say it's not that simple.

Official Employee

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11.1K Messages

9 years ago

Got a time scheduled. I'll private message you the day and time. 

Official Employee

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11.1K Messages

9 years ago

Following up on this. Your issue was escalated to get some resolution with. The ticket says that everything is in working order now. Can you confirm that everything has been resolved? 

Regular Visitor

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9 Messages

9 years ago

This is my exact problem. I don't have working Comcast tv more often than I have it. If I'm lucky, I literally get one day a week of working tv. I reboot, it gets stuck on "connecting to live... " then sits on a "something's not quite right" screen. You bet something's not right - it's not right that Comcast charges me an arm and a leg to have no tv! After reading what these other folks have written, I don't want a technician to come to the house with new boxes if it means having 10 more technicians come after him with 10 more new boxes. What is Comcast doing about this obviously widespread problem?

New Poster

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1 Message

9 years ago

Main Modem and Box setup and working properly. 

Keep running into a loop of "Sorry, we're having some trouble . Weve run into a problem that may be fixed by restarting your set-top box. Please wait a few minutes then press OK to restart."

 

Ive restarted all 3 boxes (Middle with modem is working properly with TV- having problems with the smaller boxes)  - Contacted technical support and they've refreshed signals,etc still to no avail. 

 

Technicians are coming out on Thursday, but I'd figured Id inquire with some comcast Gurus, especially after not finding any info from google. 

 

Is it possible I have two bad boxes? 

 

 

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