X1 Technical Issues

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@RickGr4 wrote:

Or,

You could use this forum and a resource and do some reading within this forum. You would quickly find that your issues are discussed in this forum quite often (sometimes hourly) and are not unique to you. But there are also plenty of ways to fix your issues. Please pay close attention to where people discuss wiring, connections, signal issues and tech visits.

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@sotokai wrote:
I have had the X1 box for little over a year now. About a week after we got it and to this very day, I wish I could downgrade to the older box. It constantly lags, stutters, becomes unresponsive to the point where we are restarting it 2 - 3 times a day. If it wasnt for the contract we are under, I would just give this thing back, keep the internet service and get TV service elsewhere.

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The real problem is that Comcast designed a system that requires every connection and signal to be as close to perfect as possible for the system to work reliably.  The problem was and still is that this is not allowing for the real world infrastructure of the cable system. The old boxes worked almost all the time because the "Cloud" and constant communications was not required to make the box work because all the software routines required were on the box already when it was finally fully booted up.

 

We customers have been waiting a couple of years to have X1 fulfill the promises made in Comcast's X1 commercials. However, we are still plagued with poor spotty service even if we get all our signals and connections fixed.

 

It seems to me that the truth of the matter must be that the software used to develop X1 has some serious flaws in reliability and the design paradigm is also flawed. If you can't fix the system after two years, it is time to admit you made a mistake and reboot the whole X1 idea with a new approach. X1 is a flat tire on my TV viewing car. For anyone keeping score between the pre X1 system and X1, the old system wins hands down for reliability.  It had buffer recording and was functionally just better all round. Comcast just keeps adding fluff without fixing the underlying problems we have all complained about for two years.

 

X1 is the Edsel of  TV systems.

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I am having similar problem with box in bedroom. I have had nothing but headaches since upgrading to X1 DVR in living room and companion box in bedroom. Bedroom box stopped working after tech was here on Sunday. He did something and Comcast telling me the signal is strong between the boxes when the check. Next step is to switch out to a sepearate box that doesn't communicate with DVR. I was told to go by a Comcast location and pick up a box, problem is they all close by 5 p.m. or 6 p.m.  Tech coming again on Saturday morning - third week in a row I've had to have someone come out. Really sorry I upgraded even though I really like the system when it works, which hasn't been very often. I've only had it a month.

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@msp718 wrote:

I am having similar problem with box in bedroom. I have had nothing but headaches since upgrading to X1 DVR in living room and companion box in bedroom. Bedroom box stopped working after tech was here on Sunday. He did something and Comcast telling me the signal is strong between the boxes when the check. Next step is to switch out to a sepearate box that doesn't communicate with DVR. I was told to go by a Comcast location and pick up a box, problem is they all close by 5 p.m. or 6 p.m.  Tech coming again on Saturday morning - third week in a row I've had to have someone come out. Really sorry I upgraded even though I really like the system when it works, which hasn't been very often. I've only had it a month.

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call 877-896-8678 and have the tech check out your equipment's signal quality.

Hi Terri,

The next time you have an issue while deleting a recording, before it disappears from your Recordings list, would you mind sending me a private message with then program details (title, date it was recorded).

Thank you!

Gwen

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@ComcastGwen wrote:

Hi Terri,

 

The next time you have an issue while deleting a recording, before it disappears from your Recordings list, would you mind sending me a private message with then program details (title, date it was recorded).

 

Thank you!

Gwen

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Gwen, I would be very happy to do that. Had two last night that would not go away. I will start keeping a log.  I assume you are aware that many have reported this happening over and over. The only way to get them to go bye bye is to restart ( I don't like to do that unless there is a freeze or something really bad) or wait until the next morning .

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@msp718 wrote:

I am having similar problem with box in bedroom. I have had nothing but headaches since upgrading to X1 DVR in living room and companion box in bedroom. Bedroom box stopped working after tech was here on Sunday. He did something and Comcast telling me the signal is strong between the boxes when the check. Next step is to switch out to a sepearate box that doesn't communicate with DVR. I was told to go by a Comcast location and pick up a box, problem is they all close by 5 p.m. or 6 p.m.  Tech coming again on Saturday morning - third week in a row I've had to have someone come out. Really sorry I upgraded even though I really like the system when it works, which hasn't been very often. I've only had it a month.

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You need to make sure the tech disconnects and tests your cables by sending a signal across them to check for noise.

I had issues for almost 2 years and the techs would just show up and look at their iPad and say "everything is fine, see, it's green". 

And that apparenetly proves absolutely nothing.

After about the 12th visit, someone finally tested my cables directly and they apparently found a lot of "noise" and rewired most of the house.

Things are much better, if not completely resolved.  They may be as resolved as the platform allows.

I would give the same advice to sotokai and mmcfee1...

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@BeowolfJones wrote:

"As good as the system allows"  is a true statement. I went through the same rigmarole a year or so ago and virtually all cabling in my house and associated connectors have been replaced as well as Comcast fixing issues in our neighborhood cable infrastructure.  It seemed for a while (about 3 weeks) that my problems were solved but NOOOOOO ! Ghost deletes, box resetting on it's own, Channel available with subscription, unable to tune to channel, Connecting to your X1 experience, slow laggy response, box freezes and the hits just keep on coming.

 

The problem is "As good as the system allows" doesn't cut it in my book and I'm tired of waiting for Comcast to figure out how to make the system work the way it is supposed to.

 

If my Information technology department kept producing the bug ridden product like X1 is, we'd all have been looking for new jobs and it would have happened a long time before two years had passed.

 

I guess Comcast thinks every day is April fools day and the customers are all fools.

 

 

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Preach Foghorn Leghorn and AMEN

"As good as the system allows"  is a true statement. I went through the same rigmarole a year or so ago and virtually all cabling in my house and associated connectors have been replaced as well as Comcast fixing issues in our neighborhood cable infrastructure.  It seemed for a while (about 3 weeks) that my problems were solved but NOOOOOO ! Ghost deletes, box resetting on it's own, Channel available with subscription, unable to tune to channel, Connecting to your X1 experience, slow laggy response, box freezes and the hits just keep on coming.

The problem is "As good as the system allows" doesn't cut it in my book and I'm tired of waiting for Comcast to figure out how to make the system work the way it is supposed to.

If my Information technology department kept producing the bug ridden product like X1 is, we'd all have been looking for new jobs and it would have happened a long time before two years had passed.

I guess Comcast thinks every day is April fools day and the customers are all fools.

Wow, more nonsense posts in the X1 Technical Issues thread. Again, if you two want to chat, do it in a PM. Subscribers to the thread don't need to see it.

I have been checking the "Preferred Guide View" setting in Comcast labs for a couple of weeks and the setting seems to be holding for my Preferred view "Movies". This is a feature I like because the old guide kept defaulting to "Grid View" which I seldom used as I use the mini guide (right arrow) exclusively. One feature I don't like is the mini guide defaulting to the channel a recording was made on when you are viewing  a DVR'd program while on another channel. However, if you press the right arrow quickly two times it will show the channel you are currently on if the the mini guide hasn't been allowed to list the DVR'd channel yet.

I would like interrupted recordings to show in two listing like the old pre - X1 system.  This worked much better than what we have now. But DVR wise - what doesn't ?

The Reminders feature hasn't worked for me once today.  I tried with 3 different programs at different times.  Nothing popped up.

It worked intermittenly when I tested it last weekend.

Anyone else?  If this is working for anyone, is there any way to toggle through multiple reminders at the same start time?  For example, if I set reminders for a baseball game and a basketball game both starting at 8PM, what happens when 8PM hits?  On the old cable box (pre-X1) the pop-up showed Reminder (1 of 2) and you could press the down arrow to scroll to #2.  Then pressing OK would tune to the channel for reminder #2.  Last weekend when I tried this, I only saw the option to "Tune now" or "Dismiss" on the first reminder.  I would see the second reminder if I dismissed the first.  However, if I tuned to the first one, there was no way to ever see that I had set 2 reminders at that time.  The "feature" doesn't work nearly as well as the old cable box.

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@RedComputer wrote:

The Reminders feature hasn't worked for me once today.  I tried with 3 different programs at different times.  Nothing popped up.

 

It worked intermittenly when I tested it last weekend.

 

Anyone else?  If this is working for anyone, is there any way to toggle through multiple reminders at the same start time?  For example, if I set reminders for a baseball game and a basketball game both starting at 8PM, what happens when 8PM hits?  On the old cable box (pre-X1) the pop-up showed Reminder (1 of 2) and you could press the down arrow to scroll to #2.  Then pressing OK would tune to the channel for reminder #2.  Last weekend when I tried this, I only saw the option to "Tune now" or "Dismiss" on the first reminder.  I would see the second reminder if I dismissed the first.  However, if I tuned to the first one, there was no way to ever see that I had set 2 reminders at that time.  The "feature" doesn't work nearly as well as the old cable box.

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It is in comcast labs beta. report any issues with the x1 support at 877-896-8678.

DigitalGENOcyde,

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.

The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.

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@MisterEGas wrote:

Wow, more nonsense posts in the X1 Technical Issues thread. Again, if you two want to chat, do it in a PM. Subscribers to the thread don't need to see it.

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May I suggest that you 'lighten up' a bit. Those of us who have been on these forums for a long time and have helped each other solve problems when Comcast didn't or couldn't appreciate a little levity now and then. Its refreshing.