X1 Technical Issues

If somebody could outline the upstream and downstream limits for me I would really appreciate it.

My downstream center freq-705000000

recieved power-2.9 dbmV

downstream snr- 40.4

upstream freq- 36500000

upstream power-50.0

Phantom delete came back for me last night, if it was ever really gone...

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@bradide wrote:

If somebody could outline the upstream and downstream limits for me I would really appreciate it.

My downstream center freq-705000000

recieved power-2.9 dbmV

downstream snr- 40.4

upstream freq- 36500000

upstream power-50.0

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Your upstream is borderline high, everything else is well within specs. Your modem stats are almost identical.

What should the upstream be 35-50 ish? 40 being the target?

It went from 50 run through a unbalanced splitter to 38.5 with the amp installed. its a 4 port active return amp. Is 38.5 more in line wth specs?

Thanks, I installed an amp and afterwards my downstream power stayed the same 40.4-40.2. My upstream dropped greatly though 50.0-38.5. My box is still freezing up then rebooting at least every hour and sometimes every 15 minutes or so. I have replaced all coax in the house, along with the splitters. It almost has to be the box, in my opinion. Any thoughts?

I pay it. But if nobody will come, it has to be done so I can get the TV I'm paying for. Febuary 18th is the next available date.

I believe if you pay the extra $4.99 per month for the service protection plan, that they will pay for any rewiring, splitters, amps, etc....

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@bradide wrote:

So it's been 10 days since I "upgraded". My monthly bill went up aprox. 10 dollars even though I was told it would drop thirty. I haven't had watchable TV in this period. I have spent $180 dollars on cable, splitters, and an amplifier. I have rewired my entire house. A technition came to my house unannounced and ridiculed me for setting up an appointment when I had not recieved the x1 equipment, even though I had not set up the appointment or been notified of it. A service call that I set up was a no call no show. But hey, I "ranked up to @bradide! a minute ago"on this forum, so I got that going for me.

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So it's been 10 days since I "upgraded". My monthly bill went up aprox. 10 dollars even though I was told it would drop thirty. I haven't had watchable TV in this period. I have spent $180 dollars on cable, splitters, and an amplifier. I have rewired my entire house. A technition came to my house unannounced and ridiculed me for setting up an appointment when I had not recieved the x1 equipment, even though I had not set up the appointment or been notified of it. A service call that I set up was a no call no show. But hey, I "ranked up to Regular Visitor rank! a minute ago"on this forum, so I got that going for me.

ComcastAndrew has been extremely helpful here. I did not intend for you to be included by proxy in my little rant.

http://www.amazon.com/gp/product/B005P12QME?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00 The x1 box freezes up and reboots at least once an hour and usually every 10-15 minutes

Now I'm reading online about the need for a "MoCA filter".... great....

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@bradide wrote:

So it's been 10 days since I "upgraded". My monthly bill went up aprox. 10 dollars even though I was told it would drop thirty. I haven't had watchable TV in this period. I have spent $180 dollars on cable, splitters, and an amplifier. I have rewired my entire house. A technition came to my house unannounced and ridiculed me for setting up an appointment when I had not recieved the x1 equipment, even though I had not set up the appointment or been notified of it. A service call that I set up was a no call no show. But hey, I "ranked up to @bradide! a minute ago"on this forum, so I got that going for me.

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I love rants. What kind of amp? Does it look like attached? Is it tiling etc that's making it unwatchable 

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@bradide wrote:

I pay it. But if nobody will come, it has to be done so I can get the TV I'm paying for. Febuary 18th is the next available date.

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Check your private messages.