Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
CCAndrew
Gold Problem Solver
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25.9K Messages
8 years ago
By any chance, Is the power for the amp being split with the dvr or is it by itself?
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Rustyben
Expert
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24.6K Messages
8 years ago
and it is not wired correctly. removing power should not affect your internet/phone at all (has an unpowered coax connector just for the modem or modem/phone.
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ufoboy47
Frequent Visitor
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18 Messages
8 years ago
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ufoboy47
Frequent Visitor
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18 Messages
7 years ago
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ufoboy47
Frequent Visitor
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18 Messages
7 years ago
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Antdamonsta
New Poster
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1 Message
7 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
Looks like you have an appointment on 12/6 but you have definite signal issues. Your dvr is showing offline and your modem is far out of spec
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ufoboy47
Frequent Visitor
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18 Messages
7 years ago
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
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thom_us
Regular Visitor
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4 Messages
7 years ago
got thursday my X1 starter set.
since than only trouble. why do you guys deliever the Pace / Samsung XG2 receiver when you are aware of activation issues ?
after hours in on the phone and help from the "advanced technical" support only solution is to get a Pace Xi3 or Pace XiD X1 because offical known the new XG2 most likely will not activate.
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
There are no activation issues, are you getting error codes. An Xi3 or XiD will not work unless you have an X1 dvr or XG2 already activated on your account.
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thom_us
Regular Visitor
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4 Messages
7 years ago
Third technican from the "advanced comcast service" told me that friday there is an activation issues going around and this can take up to 24h hours"
after i got a automatic call that the issue is fixed i tried again to activate but, of course, didn´t worked out. so i call the advanced technican back and he said i have to switch out the box because the have a lot of trouble with the new XG2 and i should get a XG1 (although i don´t want DVR!) or a Xi3 or XiD X1.
But sure, i can attach the error message here.
i only have
1x TV
1x Wirelessgateway
1x RNG110 switched out for an XG2v2 because i got a new promotion w. X1
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CCAndrew
Gold Problem Solver
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25.9K Messages
7 years ago
I have since heard there have been issues with activation but it hasn't been related to a specific model. If you don't want to wait for another call back try 877-896-8678
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thom_us
Regular Visitor
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4 Messages
7 years ago
so as you both said, i can´t take a Xi3 or XiD X1 stand alone because of no tuners in these devices.
means that w/o DVR i can only take XG2 (that can´t be acitvated) or the RNG 150 that unfortunately will not work with my XR11 remote... great...
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thom_us
Regular Visitor
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4 Messages
7 years ago
thanks for your input.
after again contancting comcast its still not solved.
i guess the only solution i have is to drive to the next service center and excange hte XG2 for a RNG150 that will not work with the XR11...
i am already regret the change to X1....
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