Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
Turtle671
New Poster
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3 Messages
8 years ago
I'm having a problem with my recently installed X1 system. If I start recording a show, and then later (20-30 mins) start watching it, the playback fails at some point (maybe the time I started watching? Not sure) but this is consistent, so I've tried to avoid the issue by always waiting until the recording finishes before I start watching. However, I find this annoying and inconvenient. I have a TiVo at another home that never has this problem.
Is there an update that fixes this?
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Turtle671
New Poster
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3 Messages
8 years ago
Sorry, but how is this help? My issue is not pausing live programming, but starting to watch a program that is being recorded but before it has finished the recording. Imagine I'm watching something else, but have scheduled a recording on another channel. Assume that it is a one hour program. Then I decide to start watching that recording after about 40 minutes of recording have completed. At first, all is well as I'm watch the early part of the recording. However, at some point, the playback stops and there appears to be nothing I can do about it. It is as if the action of starting to watch a recorded terminates the recording, even tho the whole program has not been recorded. And by the time I realize, the program is over. And even if I switch to live tv on that channel, I can't back up far enough to see the part I missed.
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tctc
Contributor
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539 Messages
8 years ago
I have a pretty long list of issues, but have not experienced that one, and I start watching recordings before they are done all the time. The main issue I experience in that case, is when I start watching, stop, then go back, it starts over at the beginning again. But haven't had it completely stop on me.
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J-Mac
Regular Contributor
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267 Messages
8 years ago
Problems with my RNG150N STB that just started this morning:
Nothing else has changed in my house; nothing moved around this box, no other equipment added or removed. I am not seeing any similar issues on other boxes so far. (Though I haven't yet checked two boxes on the third floor). I changed out the batteries in my remote (even though I had just changed them three weeks ago), but that didn't seem to help any. Unfortunately I didn't notice if I am now on a different software or firmware as of today.
Any suggestions? Anyone else experienced similar issues? I did notice one other post above this one - from about a week or so ago - that mentions problems with the "Last" button behavior.
Thanks for any help!
Jim
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J-Mac
Regular Contributor
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267 Messages
8 years ago
Rick,
No signal problems on the box, and yes, it's on the same amp as all the rest. Cables and connections all appear to be good - all connections properly tight. No splitters that can be removed unfortunately. (I actually had to add one last year when I upgraded to a DOCSIS 3.0 modem. CC had no more gateways so they sent me a cable-only modem and instructed me to install a splitter to separate my phone and cable; still configured that way). TV only cables have only the 1->4 splitter in the outside box plus one other inside that was installed by the CC installers).
But.. good news anyway - all is working fine on that box now after an update was sent overnight. I can't say with certainty but I believe an update was probably sent the night before that caused the problems in the first place. Last night's update is the only change since my last post and all is working well again. Maddening!
Thanks!
Jim
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user_oauy6e
Frequent Visitor
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10 Messages
8 years ago
I had the EXACT same thing happen to me last night and tonight a number of my recordings have gone missing as well.
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Rustyben
Expert
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24.6K Messages
8 years ago
1.58.03 10/27/2015 fw 2.1p9s1 on mx011an arris DVR
finally got p9 overnight. Still getting ghost listings after delete on saved/recordings. No XRE error message, "Your DVR service is not available right now. We are working to restore service as quickly as possible and should have your recordings ready soon". This will only clear with a reboot.
also when starting from menu xfinity>>saved>>recordings after hit D to delete now i'm getting the 'last' menu on screen as if I hit the "last button. See no other changes in menu that I could discover.
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joseravelo
Frequent Visitor
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15 Messages
8 years ago
Wondering if you ever got this resolved, i'm having the exact same issue and comcast wants to charge 39.95 for a tech to come check things.
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XfinityZach
Official Employee
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11.1K Messages
8 years ago
Hi joseravelo,
Were you able to get this resolved?
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stevovfl
Frequent Visitor
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6 Messages
8 years ago
Hi all,
I am having a problem where my video gets blocky and my audio drops. I have dealt with it a while, but I am tired of dealing with it and want to get it fixed. I have the X1 Pace PX001ANM, and get what I think is decent signal quality according to another thread with Download power of -4.3, Downstream SNR of 36.3, and Upstream power of 54.3. Since my signal quality is ok, what is the recommendation of what I should do?
Thanks!
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CCAndrew
Gold Problem Solver
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25.9K Messages
8 years ago
Your signal quality with an upstream of 54 is not "ok"( should be under 51). In comparison, your other bX1 box and modem are at a 46. Reduce/remove any unecessary splitters to gain both upstream and downstream signal levels and more than likely improve your service.
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CCAndrew
Gold Problem Solver
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25.9K Messages
8 years ago
Then you need to get a tech out to install a different model, or replace it with a splitter. That one you have now would've worked fine for your legacy equipment but not for the X1 boxes.
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CCAndrew
Gold Problem Solver
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25.9K Messages
8 years ago
Do you happen to have an amplifier in your house, your dvr's downstream is way too high.
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tcab
New Poster
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4 Messages
8 years ago
Thanks, we scheduled one for this week. The tech should come prepared with this? Or should we call to place a note on our appointment?
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tcab
New Poster
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4 Messages
8 years ago
Yes, comcast installed the amplifier back in 2008.
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