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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
geek46
Expert
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18K Messages
9 years ago
Rusty,
I tried to replicate the issue on my Arris, same XRE & STB, but no matter how many times I tried, i could not recreate what you have listed... This has me stumped as well !
-=Ray=-
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Rustyben
Expert
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24.6K Messages
9 years ago
1.57.05 10/05/2015 fw still 2.1p6s1 on a mx011an arris vers 1
situation: watching live fox news HD. using recordings menu was watching DVR asset modern family. paused, wife came in and we decided to watch DVR asset 'Bones". Selected bones while Modern family was paused and watched episode and deleted it.
Instead of being returned to 'live' here is what happened. the show 'playing' was modern family. I paused it trying to figure out what i was actually seeing. the status bar showed the current program and 'live times' in the status bar. It 'appears' that the box was displaying/playing modern family but the status bar indicated was watching Fox news live programming.
I realize this is weird but have seen this one time before. anyone else ever run into it?
the last time this happened I hit exit two times and recording froze. I reported that on the forum then but can't find it now.
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Rustyben
Expert
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24.6K Messages
9 years ago
edit: wrong place
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Rustyben
Expert
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24.6K Messages
9 years ago
1.57.07 10/11/2015 fw 2.1p6s1
closed caption issues now seem to be locally on one channel that I watch. Having reported one other program I watched
thiertheir afternoon syndicated lineup. It appears to me that the cablebox reverts to secondary when there is no primary (and secondary is a real mess of jumbled attempts to show the captions). The Iphone/ipad do the same. Windows on xtv.comcast.net site on both chrome and firefox do not showcaptsionthat captions are available on the very same live and recorded shows. I captured CC in operation on DVR, iPad mini 2, and windows 7 both chrome and firefox. All images below are same program, locally produced News program. On the windows chrome/firefox the message is shown that no caption is available.The local station seems to think it is comcast. Having looked at 2 local channels and comparing captions broadcast, it seems to be the local KSLA channel (during pre-primetime). Survivor (network programming) had CC and worked fine on all the browsers/TV and ipad/iphone.
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Rustyben
Expert
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24.6K Messages
9 years ago
1.57.07 10/11/2015 fw 2.1p6s1
update: had the sticky status recording position bar stick visible again on first recording viewed after overnight boot. also the above referenced 'your dvr service is not available right now' message in place of the show description in saved>>recordings after deletion. no error message and is same as a post with image listed a few messages ago. No progress on getting rid of these bugs.
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Reginapropes
New Poster
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5 Messages
9 years ago
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Rustyben
Expert
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24.6K Messages
9 years ago
1.57.07 10/11/2015 fw 2.1p6s1
new? problem re: recording 7 hour blocks and playback 'resume'
recorded 2 7-hour recordings of channels today (CC compliance check of syndicated shows). found resume of the playback while still recording has a bug.
example 6 hours recorded, checked programs to the 4 hour 45 minute mark to save the place for later 'resume'. later, resume started at 45 minutes in not 4 hours 45 minutes point. I tested this at the 5 hour 30 minute mark and upon resume it began at the 30 minute mark.
Please add this to the bug issues.
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Reginapropes
New Poster
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5 Messages
9 years ago
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Reginapropes
New Poster
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5 Messages
9 years ago
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sotokai
Regular Visitor
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4 Messages
9 years ago
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Rustyben
Expert
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24.6K Messages
9 years ago
you detailed the problem in your post. Your signal is not 'up to snuff' and a tech roll will fix that. Teh old equipment didn't need the top quality digital levels that X1 needs.
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Rustyben
Expert
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24.6K Messages
9 years ago
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geek46
Expert
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18K Messages
9 years ago
Rusty,
2.1p8s1 is being rolled out at this time..... Once you receive it, check to see if it solves any of your previously reported issues.
-=Ray=-
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geek46
Expert
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18K Messages
9 years ago
As Rusty stated, you are having signal issues. Call back into Comcast and demand a TECH visit to diagnose and repair your signal deficiencies ( outside infrastructure and/or inside cable wiriing/connectors/splitters ) can be causing this. And remember, not all Tech's are equal..as with everything some are better than others when it comes to the X1 platform and it's "almost" pristine signal levels as compared to legacy.
The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Please ensure your post is in the correct Forum to begin with. Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you. Comcast employees are identified with RED lettered User Names.
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scjohnson312
Problem Solver
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591 Messages
9 years ago
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