X1 Technical Issues

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@Rustyben wrote:

1.57.03 9/28 and fw 2.1p6s1 (arris DVR)

 

closed caption continues to be an issue as it stops presenting decoded messages after some trick play (15 secs back, rewind, fast forward, etc). when CC stops, toggling does not turn it back on. stopping the asset (exit) and resuming the asset starts CC working again.

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Rusty,

I tried to replicate the issue on my Arris, same XRE & STB, but no matter how many times I tried, i could not recreate what you have listed...   This has me stumped as well !  

-=Ray=-

1.57.05 10/05/2015  fw still 2.1p6s1 on a mx011an arris vers 1

situation: watching live fox news HD. using recordings menu was watching DVR asset modern family. paused, wife came in and we decided to watch DVR asset 'Bones". Selected bones while Modern family was paused and watched episode and deleted it.

Instead of being returned to 'live' here is what happened. the show 'playing' was modern family. I paused it trying to figure out what i was actually seeing. the status bar showed the current program and 'live times' in the status bar. It 'appears' that the box was displaying/playing modern family but the status bar indicated was watching Fox news live programming.

I realize this is weird but have seen this one time before. anyone else ever run into it? 

the last time this happened I hit exit two times and recording froze. I reported that on the forum then but can't find it now.

edit: wrong place

1.57.07 10/11/2015  fw 2.1p6s1

closed caption issues now seem to be locally on one channel that I watch. Having reported one other program I watched thier  their afternoon syndicated lineup. It appears to me that the cablebox reverts to secondary when there is no primary (and secondary is a real mess of jumbled attempts to show the captions). The Iphone/ipad do the same. Windows on xtv.comcast.net site on both chrome and firefox do not show captsion  that captions are available on the very same live and recorded shows. I captured CC in operation on DVR, iPad mini 2, and windows 7 both chrome and firefox. All images below are same program, locally produced News program. On the windows chrome/firefox the message is shown that no caption is available.

The local station seems to think it is comcast. Having looked at 2 local channels and comparing captions broadcast, it seems to be the local KSLA channel (during pre-primetime). Survivor (network programming) had CC and worked fine on all the browsers/TV and ipad/iphone.

1.57.07 10/11/2015  fw 2.1p6s1

update: had the sticky status recording position bar stick visible again on first recording viewed after overnight boot. also the above referenced 'your dvr service is not available right now' message in place of the show description in saved>>recordings after deletion. no error message and is same as a post with image listed a few messages ago. No progress on getting rid of these bugs.

1.57.07 10/11/2015  fw 2.1p6s1

new? problem re: recording 7 hour blocks and playback 'resume'

recorded 2 7-hour recordings of channels today (CC compliance check of syndicated shows). found resume of the playback while still recording has a bug. 

example 6 hours recorded, checked programs to the 4 hour 45 minute mark to save the place for later 'resume'. later, resume started at 45 minutes in not 4 hours 45 minutes point. I tested this at the 5 hour 30 minute mark and upon resume it began at the 30 minute mark.

Please add this to the bug issues.

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@sotokai wrote:
I have been having the same issues since comcast forced this X1 box on us. If it were at all possible I would love to get the older more reliable box back. Get tired on constantly having to reset these boxes and the lag is annoying as well. When the tech installed my box he made it seem like this great device, I'm not impressed at all. I spend more time watching tv next door on my friend's Direct TV if I want to watch something without it being interrupted. It cost mt having to bring something to express my thanks, but well worth it. Done with comcast when my contract is up. I have called to ask for help but get the usual "un-plug this, Check that" don't you think I do all this before I call? I've been a loyal customer for almost 10 years and this is the treatment I get.

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you detailed the problem in your post. Your signal is not 'up to snuff' and a tech roll will fix that. Teh old equipment didn't need the top quality digital levels that X1 needs.

1.57.07 10/11/2015  fw 2.1p6s1

 

OK! that's a new one. 9:55pm finished watching an asset and ready to fast forward review 'hannity' (9pm) not in recordings>saved not in >for you.  quickly checked saved>>scheduled and there it is; highlighted and pressed ok and look at that! a "Watch" option. selected and it worked. 

 

The UI is getting stranger and stranger.

 

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@Rustyben wrote:

1.57.07 10/11/2015  fw 2.1p6s1

 

OK! that's a new one. 9:55pm finished watching an asset and ready to fast forward review 'hannity' (9pm) not in recordings>saved not in >for you.  quickly checked saved>>scheduled and there it is; highlighted and pressed ok and look at that! a "Watch" option. selected and it worked. 

 

The UI is getting stranger and stranger. 

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Rusty,

2.1p8s1 is being rolled out at this time.....  Once you receive it, check to see if it solves any of your previously reported issues.

-=Ray=-

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@sotokai wrote:
I have been having the same issues since comcast forced this X1 box on us. If it were at all possible I would love to get the older more reliable box back. Get tired on constantly having to reset these boxes and the lag is annoying as well. When the tech installed my box he made it seem like this great device, I'm not impressed at all. I spend more time watching tv next door on my friend's Direct TV if I want to watch something without it being interrupted. It cost mt having to bring something to express my thanks, but well worth it. Done with comcast when my contract is up. I have called to ask for help but get the usual "un-plug this, Check that" don't you think I do all this before I call? I've been a loyal customer for almost 10 years and this is the treatment I get.

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As Rusty stated, you are having signal issues.  Call back into Comcast and demand a TECH visit to diagnose and repair your signal deficiencies ( outside infrastructure and/or inside cable wiriing/connectors/splitters ) can be causing this.   And remember, not all Tech's are equal..as with everything some are better than others when it comes to the X1 platform and it's "almost" pristine signal levels as compared to legacy.

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