X1 Technical Issues

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@tctc wrote:

Not sure what thread this question belongs in, I tried to find an appropriate place, but not really sure.  Maybe someone can help me?

A lot of the advice in the forums refers to the Apps and Online capabilities (which seem to provide several answers/workarounds for issues with the platform.)

But I generally have a hard time figuring out what App folks are talking about.

 

In the App store I see the following Apps, and have a hard time figuring out what they are all for and which to use when.  Is there a list somewhere describing what each of these does/is best used for?

 

Xf Comcast   <== not found

Xfinity TV Go <== to access and even download some shows/movies to smart phone

Xfinity WiFi <== to locate wifi hotspots using gps location

Xfinity AnyPlay <== not found

Xfinity Connect <== email reader for your comast email

Xfinity My Account <== iphone app version of account information, includes service tabs for diagnosing problems

Xfinity TV <=== for those areas that currently have stream or cloud access (go to web page on laptop/desktop www.comcast.net/x1  -- if it says x1user can't use app, if x1stream or x1cloud can use app

Xfinity TV Remote <== allows you to view guide, use DVR manager, play recordings on a selected TV

Xfinity X1 Remote <== like a backlit remote for the X1 system (does not include the 15 second flashback button above the play/pause key

Xfinity Home <=== for your home security system if needed

Xfinity Share <=== (stupid requirement of triple play) allows you to upload pictures to an online folder that can be viewed by anyone in the home or outside (can't test it as i don't have access)

Xfinity X1 <== just a listing duplicate for xfinity TV

Xfinity On Demand Purchases <== when you buy a movie it is yours forever. this app allows you to access those movies

Xfinity Family Sense <== $9.95 comcast snoop program (think NSA) for your kids use of accounts. Wife could snoop on hubby too.

Xfinity TV Sampler <== a free limited version of the Xfinity TV GO app

Xfinity on Campus <== college service (bulk sales)

Xfinity XH-TPS <== duplicate entry for xfinity Home app

 

And then on the web there's 

https://xtv.comcast.net   <== for using cloud and streaming (where available) service like xfinity TV app above

http://my.xfinity.com/ <== this and next are web accesses to your services like online viewing.

http://xfinitytv.comcast.net/

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as above in red

Not sure what thread this question belongs in, I tried to find an appropriate place, but not really sure.  Maybe someone can help me?

A lot of the advice in the forums refers to the Apps and Online capabilities (which seem to provide several answers/workarounds for issues with the platform.)

But I generally have a hard time figuring out what App folks are talking about.

In the App store I see the following Apps, and have a hard time figuring out what they are all for and which to use when.  Is there a list somewhere describing what each of these does/is best used for?

Xf Comcast

Xfinity TV Go

Xfinity WiFi

Xfinity AnyPlay

Xfinity Connect

Xfinity My Account

Xfinity TV

Xfinity TV Remote

Xfinity X1 Remote

Xfinity Home

Xfinity Share

Xfinity X1

Xfinity On Demand Purchases

Xfinity Family Sense

Xfinity TV Sampler

Xfinity on Campus

Xfinity XH-TPS

And then on the web there's 

https://xtv.comcast.net

http://my.xfinity.com/

http://xfinitytv.comcast.net/

awesome, thanks!

Thing is, I had been using an X1 box for over a year with zero problems, so I don't know if it's even an option to go back to legacy boxes!

 

And yes, I did try taking the XBone out of the picture just in case. From what I can tell it's just a pass-through...  I haven't tried a different cable to the projector because the projector is on the opposite side of the room from the cable box, but that may be a step I have to take.

There ARE external boxes that will strip the HDCP off (splitters) and they are only ~$20, so that might be my next step, but I'd really like to fix this the right way if at all possible before adding yet another "box" to the mix that I shouldn't have to have.

@RickGr4 wrote:

X1 Boxes have been unpredictable with HDMI since day #1. Honestly I would try an Arris box but I would also be prepared to go back to a legacy box.

 

I can't tell from your comments but did you try connecting the X1 box directly to the projector? Any firmware updates for your projector???

To my knowledge there is no way to turn off HDCP. Maybe there is a 3rd party, outboard device that can do it however I think that defeating HDCP is a line that many companies don't want to cross.

Honestly I think you are going to end up going back to legacy boxes.

So at some point last week my main X1 DVR box (XG1-P, 2nd gen) stopped sending video out of the HDMI port.  I know I watched TV on that box at some point late last week but when I went in to watch it this Monday night, I got nothing but a blue screen.  My cable box is usually routed through my Xbox One to my projector (Epson PowerLite Home Cinema 1080), and the projector shows the XboxOne fine with no issues, so I know the HDMI port on the projector is working for regular HDMI (if not HDCP) and the cable is also OK for pure HDMI.  I don't know enough about HDCP to know if it can be affected by a bad cable or something wrong with the projector, but again, I was watching TV one night and then the next time I tried I got nothing, so not sure how it could have changed.

After doing several hard boots and box hits, I was convinced that the cable box was toast, so I had a tech come out, but when he hooked up his $50 13" TV to the cable box through the HDMI port, it was working fine and showing programming.  I felt like a bit of a dummy since I was convinced that I had done all I could to troubleshoot, but I hadn't hooked a different TV up to the STB!  

After a little bit of investigation, he showed me through the diagnostic screens that the HDMI port was being disabled whenever my projector was connected because for some reason the cable box was seeing my projector as not being HDCP compliant. So basically very time we plugged in his TV, "HDMI Enabled" was "true" and as soon as we plugged the STB into my projector, it would change to "False".  

The tech replaced the box with a 3rd generation XG1-P, and that didn't seem to change anything, even after updating the STB from a March 10th 2015 firmware that came installed on it, to an even newer version.  In addition I moved one of the regular RNG 150N STBs into the room to try that, but I still get no picture even though the RNG *does* show video for a split second before the HDMI port is disabled unlike the DVR STB which displayed a blue screen the whole time.

Why this would have changed in the middle of a weekend when i wasn't even watching TV I have no idea, but basically digital copyright protection has made my media room useless for watching TV - I am not a happy camper.

Can anyone think of a way to disable the HDCP so I can watch TV on my projector?  Has anyone had a similar experience where a TV/Monitor/Projector that was working fine with HDMI would suddenly stop working but only for the Xfinity cable box?  Any advice appreciated!

PS: The technician that came out was great, but since then I have had nothing but issues with customer service.  The IVR has some sort of routing issue that makes the system hang up on me every time I call in, and then when I went online to contact someone via chat, they refused to have a tier-2 or higher person call me directly, and instead said another tech was going to call me between 2-3pm today, which nobody did.  Super frustrating...

Keeps freezing for weeks now!!!! x1 platform set up sucks!

My x-1 tv freezes and reboots all the time. 3 to 5 times monday thru friday and at least 10 times on the weekend. Went to office got new box and hdmi cable, later the same day a tech came and checked the cables and connections, it was all fine. Still freezes and reboots all the time. Have`nt seen a complete episode of survivor for weeks. There`s only one solution left, in four months my 2 year contract is up and so is my association with comcast. Maybe when I`m off the line the signal will be a little stronger so someone else wont have to put up with this

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@gatorface wrote:

My x-1 tv freezes and reboots all the time. 3 to 5 times monday thru friday and at least 10 times on the weekend. Went to office got new box and hdmi cable, later the same day a tech came and checked the cables and connections, it was all fine. Still freezes and reboots all the time. Have`nt seen a complete episode of survivor for weeks. There`s only one solution left, in four months my 2 year contract is up and so is my association with comcast. Maybe when I`m off the line the signal will be a little stronger so someone else wont have to put up with this

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remember the 'old' days of analog phone lines with whistles/clicks/mystery noise on the telephone lines? Your cable service might be getting all kinds of electrical noise or not have enough signal to run your equipment and that is all fixable. Please call the x1 support center 877-896-8678 and ask them to check your signal levels (they do it remotely by looking at the logs and current conditions your equipment is seeing. If a tech is determined to be needed, they will schedule for you. If any problems remain or still frustrated repost here and so comcast personnel can help you resolve the technical issues.

The whole platform completely shut down for me last night.  On Demand stopped playing, live TV couldn't tune in any channels, no access to DVR content.  XRE-00021 was one of multiple messages.

As has been said before, a platform that needs to access the "cloud" to react to the remote or access the DVR is a failed design.   Even if all the networks on the planet go down I should be able to access the content that is on my box.

But of course there's a nice little ad for a sponge bob program in my Last listing, glad to know comcast is using their resources wisely.  I guess a monopoly doesn't need to listen to it's customers.

I concure with your sentiments.

Thank you Andrew!

Just a heads up, an HDMI splitter was able to spoof the HDCP and fix my problem of the cable box's HDMI ports shutting down.  While it sucks that I had to pay $22 to fix an Xfinity problem, it is certainly better than having to buy a new projector or lose the ability to watch TV in my media room!