X1 Technical Issues

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post by ComcastAndrew removed because it quotes a post which was removed for violating forum guidelines. Subsequent posts also removed because they refer to the removed post and without it they make no sense without a  to reference.

I turn my TV on and Xfinity tells me TRYING TO CONNECT TO THE X1 PLATFORM.THIS MAY TAKE A FEW MINUTES.Wwll it's been doing it for 2 hours....What's the deal

Whenever I hit the Guide button twice to go to the menu that lets me filter the Guide by HD, sports, movies, etc., the screen only displays for less than a second before returning to the regular Guide. If I am really quick I can select the filter that I want, but it ususally takes multiple tries. I have rebooted, but nothing solves the issue.

If you are reading this and have not purchased Comcast XFinity yet, DON'T!  Between X1 instability and the incredibly poor customer service resolving these issues this technology is clearly not ready for general consumption.  Here are just a few of the plethora of issues I've encountered to date and I've been a customer about 8 months...

1) Initial setup signal strength was so weak that I had to go purchase a repeater box (Best Buy out of pocket) to strengthen their signal to even receive a wireless signal on the second floor.

2) Initial setup boxes kept turning themselves off at random intervals (turns out the power cable supplied for the boxes was the incorrect color for the hardware <-- I could not make that up.  The incorrect color failed to power the boxes correctly.

3) Current issue: Recordings on my DVR occasionally disappear without me deleting them.  Have lost episodes like Bones, NOVA, American Horror Story, @Midnight, Wolverine, Fantastic Four, Gotham.  Nobody can explain the disappearances.

4) Current issue.  Just about every other day, I try to view recordings on a satellite box (not the main DVR) and see a message similar to "Missing Recordings?  Make sure all of your boxes are powered on."  To fix this, issue I need to unplug all four boxes and wait for them to come back online.

5) Current issue: Satellite DVR has no recordings on it about twice a week.  I THINK sometimes the connection between the boxes gets broken at night but I have no idea how to fix it.

6) Called tech support regarding 5 above.  They couldn't schedule a home appointment because their scheduling system was down.  Then their system locked up totally so they kindly asked me to call back later.  A fine example of customer service.

7) Current issue: Last night I was watching a movie and received the message "Movie not available at this time.  Try again later."  Turns out the main DVR downstairs decided to reboot (this would take 35 minutes).  Called tech support...leading me to issue 8.

😎 Current issue: 17 minutes on hold waiting...not bad.  Tech took my info.  I asked to speak with a manager.  Instead they told me they needed to schedule an onsite appointment.  I asked for this Tuesday.  They said the earliest was this Wednesday.  But once they scheduled it they could mark it escalated and possibly get me Tuesday since I would not be available Wednesday.  Tech told me to wait while it was escalated and never came back on the phone.  I waited an additional 18 minutes for a total of 35 minutes before hanging up.  I got may confirmation email for the Wednesday appointment that I didn't want and cannot be here for today.

I have encountered issue after issue since switching from Verizon.  I'm looking into satellite television.  At least they only don't work when its cloudy.

Stacey Winnett

Unhappy X1 Customer

And as far as getting a tech out here, my first attempt, the tech scheduling system was down on your end.  The second attempt was scheduled on an incorrect day and was supposed to be escalated and the support person never returned to the call.  All of this is detailed in my "long rant" as you put it.

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@Farleyo64 wrote:

Whenever I hit the Guide button twice to go to the menu that lets me filter the Guide by HD, sports, movies, etc., the screen only displays for less than a second before returning to the regular Guide. If I am really quick I can select the filter that I want, but it ususally takes multiple tries. I have rebooted, but nothing solves the issue.

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Fortunately this is an easy fix... Go to menu -> settings gear -> Comcast Labs -> turn off "Faster Menu Navigation"

RickGr4,

If people are threatening to leave every day then possibly someone at the top should take notice that there could possibly be something wrong.  The majority of your replies are regarding incoming and outgoing signal problems.  Perhaps, starting there would eliminate these "threats".

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@StaceyX1Issues wrote:

And as far as getting a tech out here, my first attempt, the tech scheduling system was down on your end.  The second attempt was scheduled on an incorrect day and was supposed to be escalated and the support person never returned to the call.  All of this is detailed in my "long rant" as you put it.

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Hi Stacey, are you still having issues with your service?  It seems to me you're experiencing some MoCA issues that would indeed require a tech visit.  Please let me know the status of your issues and I can help ensure we have a great tech visit you at your convenience.  Thanks, Neal

After checking the connections on the line, the code changed to RDK-03004

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@michaelgraf wrote:

Comcast is the most frustrating company to deal with...

 

My X1 service has been out since last night at midnight and I have been trying to call service since 11:00 AM. I just keep getting hung up on or a message comes on telling me to leave a message. This has happened five times now. Total amount of hold time so far - 1:17. I even started a chat session at 3:15 and am presently 43 in queue.

 

You would think that paying over $200 a month would get at least some type of tech support. I have checked all the necessary pre-technical support items many times over.

 

The error code is RDK-03030 on my TV's. Internet seems fine.

 

Please help!!!!!

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Hi michaelgraf.  I'm sorry to hear you're having issues.  Are you seeing the 3030 error on ALL TVs in your home?  I see you have multiple X1 boxes.  Thanks, Neal