X1 Technical Issues

We have a new X1 system and it has been the worse thing we have done.  The picture is constantly pixelated and freezes.  Also when playing on demand content and recordings the same thing happens.  I'm at my wit's end with this and thinking of just returning to the old DVR technology.  Also no one told me I would be only able to pause live TV on only box?? 

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@Brad0911 wrote:

We are in a private residence.  We had two DVR's and could pause live TV in the past, prior to X1. Now it seems that only one of our boxes is a DVR? 

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You may be in a market that only allows 1 DVR per account....   if you posted the model numbers of your boxes we can easilt tell what you have then....

-=Ray=-

We are in a private residence.  We had two DVR's and could pause live TV in the past, prior to X1. Now it seems that only one of our boxes is a DVR? 

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@Brad0911 wrote:

ok, but how do I get this problem fixed with the pixelated pictures and freezing 

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Call and get a TECH onsite o diagnose and fix your signal issues....

-=Ray=-

ok, but how do I get this problem fixed with the pixelated pictures and freezing 

called twice Comcast customer service has hung up on me twice pretty frustrated! 

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@Brad0911 wrote:

called twice Comcast customer service has hung up on me twice pretty frustrated! 

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did you call the dedicated x1 support number at 877-896-8678 ? It might be a good idea to call from a cellphone (that is not using comcast internet in case the resets also reset your data modem/phone interface which might cause a hangup

yes, I will visit them tomorrow

Are you able to get X1 box (non DVR) replacement at local Xfinity stores?  

Hi, Gwen-

Getting the RDK - 03004 error on 3 of my TVs.  My main TV with X1 box is working just fine, but not the others.   Can you send a signal, perhaps?

Thank you in advance!

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@Jeepinjason wrote:
My X1 second box has audio delays on any on demand show. I have tried the components, hdmi, and optical and it is all the same.

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If you mean lips (for example) are behind the audio, out of sync, that has been an issue that appeared in 1.47.20. Hopefully they can fix that in next update. If it is not in the XRE and in firmware then maybe the firmware update to 2.0 will fix it. Wife and I were watching a DVD and I remarked how nice it was that the sound/picture were in sync.

Reaching out for any possible help - I am located in Carneys Point NJ and had an X1 system installed yesterday (DVR box and 3 additional STBs).  The installer was only able to get the DVR box working, the other 3 boxes have a "XRE-00253" error after initial setup.  He and the person on the other end were unable to initialize these 3 boxes and I was told there was some server outtage affecting the area, he left with the boxes not working.  I then contacted Comcast and through 4 different people we failed over and over again to initialize these boxes even though they see no problem on either end (and they knew of no "server outtage").  My ticket (CR423531202) has been escalated to some supreme X1 being that may or may not get back to me within 72 hrs... I have also scheduled a technician visit but that won't be until Saturday, hoping to find some resolution here.  

Thanks