X1 Technical Issues

For the last month I have been getting a shaded screen on the bottom half on any program that is being played back on the DVR.   Has anyone else noticed this?   I just want to know if it is a Comcast screw up on the software or is my box causing issues.  This happens on my satellite box as well.  It only happens on recorded program playback.   The quickest way to get back to a clear screen I have to delete the last watched entry for the program that I am watching of the last watched list.

Our boxes do this all the time.  We have to reset the box to get it to go away.  Extremely annoying.  It usually happens when I select something from the Last Viewed menu, which has a black background.  When I start the show, the menu goes away but the background stays.  I've gotten so fed up with it that sometimes I just watch the stinkin show that way because I'm so tired of constantly rebooting.

---

@driveway2 wrote:

Our boxes do this all the time.  We have to reset the box to get it to go away.  Extremely annoying.  It usually happens when I select something from the Last Viewed menu, which has a black background.  When I start the show, the menu goes away but the background stays.  I've gotten so fed up with it that sometimes I just watch the stinkin show that way because I'm so tired of constantly rebooting.

---

hit the LAST button. Let it fill in the bottom part of the screen, when it finishes, hit EXIT button.

I appreciate the suggestion, but we tried that and it didn't work.  We've also tried changing channels, going to the guide, going to the DVR menu, staring something new on the DVR....nothing works except restting the box.

This is ridiculous 3 days with the same X1 issues everyone here is complaining about.  Located in Miami.  Amazing that the Comcast techs seem to use us as beta testers.  Ive had X1 for about 5 months with no issues, now its been a cluster for the last 2 weeks.

---

@driveway2 wrote:

I appreciate the suggestion, but we tried that and it didn't work.  We've also tried changing channels, going to the guide, going to the DVR menu, staring something new on the DVR....nothing works except restting the box.

---

would be great if we knew what version you are running (gear>about).

you can reset the box without rebooting it (removing the dark shading) by pressing and releasing the x1's power button (puts it in standby mode recordings continue) then waiting 5-10 seconds and pressing button again in same way.

Try deleting or clearing your last watched menu.  Open last watched then push D, the triangle, and delete the one for the program you are watching and if that doesn't do it delete the whole list.   I have had my X1 for almost a year now with the xappl-XRE.47P12 release version on the Xfinity box with green round led on the power button.  I don't have a model and I'm not going to pull it out to look at the back at this time.  This only started with the last few updates.  Another thing I wish they would stop advertising on the last watched menu.  Last Watched doesn't mean hey, we want you to watch.

"We're having trouble connecting to the X1 Platform."

No, your customers are.  Connecting to ths ridiculous kludge was a horrible mistake.

36 years with Comcast starting with Viacom, maybe 12 minor issues.

More than 12 "issues" every day with this incredibly shoddy product.

"This might be temporary."

"Temporary"...what  a fine word.  Temporary ever since I was suckered into this mess.  Sometimes it doesn't happen every day for a while..."Temporary" until the next day?  That's a program bug, not an "incident."

Seriously, is this junk some kind of social experiment to see how much screwing people will tolerate?

The old way was far better in every way.

Most of the ridiculous problems people are having are due to bad wiring, etc., it says here.

Internet working without any sign of problem.

Phone works.  Strong dial tone.

Most TV functions work.  Clear HD picture on all channels, just like what I had before my Xfinity mistake.

Some TV functions fail miserably...but although it would be trivial to do it, I don't get a message on my TV saying I have a weak signal.    Weird.

It isn't a weak signal.  It's amateurish "X1 Platform" programming.