CCGwen's profile

Contributor

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235 Messages

Mon, Oct 6, 2014 2:00 PM

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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New Poster

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1 Message

8 y ago

What is going on today with X1?  I got a message displayed telling me they k we they were having trouble and telling me to restart.  I did but... the picture will go away and the only way I have be able to get it back this evening is to power down the box.  I have been having problems for 3 days with the box and remote not communicating but now this.  What is goo g on???

 

New Poster

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2 Messages

8 y ago

video keeps cutting out, but we keep audio

sometimes the video pixellates

sometimes the audio cuts out too

 

getting errors rdk-03031 and rdk-03032

unplugged the cable box both times, waited 30 seconds and plugged back in

still having problems with pixelation, video and audio cutting

 

some channels seem to be worse than others

 

tried calling support, keep getting hung up on

 

Frequent Visitor

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9 Messages

8 y ago

Rustyben, that number you state for X1 dedicated support has been busy for close to two hours now.

New Poster

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5 Messages

8 y ago

SHODDY SERVICE.

New Poster

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1 Message

8 y ago

X1 was not working properply. Unplugged all cable boxes. Now all cable boxes EXCEPT the primary X1 box is working. The primary box says "We're having trouble connecting to the X1 Platform. This may be temportaty so polease check back shortly to try again." "RDK-03031"

HELP

New Poster

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1 Message

8 y ago

Same here. Company non responsive.

New Poster

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1 Message

8 y ago

How do I get my X1 Platform to connect? I have tried unplugging about 5 times now and it won't do anything besides either tell me to please try again or to reset the box. Different codes pop up - RDK-03031 is the only one I caught. Help! Beyond frustrating...AGAIN.

New Poster

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5 Messages

8 y ago

I concur, should have to constantly be going behind my components to unplug cords and wait 30 seconds to reconnect only to receive a continuous message of "We're having trouble connecting to the X1 Platform".  I've been a customer of Comcast for 72 days now and this is the 6th outage of substantial time (30 minutes or more) that has occurred.  Wish that FIOS was in this area (had it for 5 years) prior to relocating here to NJ and only 1 outage of over 30 minutes in all that time!!!  Comcast, this is not acceptable!!!!

Regular Visitor

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5 Messages

8 y ago

I powered it off and unplugged the power cord from the back of the X1 box, let it sit for a bit and plugged back in - did this 3-4 times before it finally came back to life and seems to be working for the first time since issues started 6 hours ago?! I'm still on hold on the phone - at 28:50 and counting right now... Have learned that customer service definitly isn't one of Comcast/Xfinity's strong points!!! 

New Poster

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2 Messages

8 y ago

I have X1 with sound but no picture. The picture was working 5 minutes ago. Help!? 

Regular Visitor

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3 Messages

8 y ago

Having similar issues with our X1 service today. Unable to connect to the X1 platform sorry try again error message RDK-03031.
Box also popped up an error that said were having trouble with the X1 service reboot now?

Frequent Visitor

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16 Messages

8 y ago

We have not been able to connect to the X1 Platform since approximately 4:45 p.m. EDST.  We have rebooted our box over (notice I say over) 10 times.  It does the dance and goes throught the motions and states "connecting to live TV", and then thhhpt...  black screen. 

 

I understand that we on the East Coast are not the only ones having issues with the "new and improved" X1 platform, but, it seems to be an ongoing problem with connectivitiy.  It is just very, very, very disappointing when you pay an exorbitant amount of money for a service, and there seems to be nothing but problems. 

 

Our household has been a loyal Comcast customer for over 10 years.  However, their recent  lack of customer service and response to issues (not just this one) is eroding my patience. 

 

I don't want a satellite dish on the outside of my house, but that may be where we are heading. 

 

Any answers and assistance from anyone at Comcast, is greatly appreciated.

New Poster

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2 Messages

8 y ago

Worst Customer service ever. 3 times I was with them today and nothing is fixed, in fact, it's all far worse with X1. Was promised it would be good by 6pm, it's now 7:30. Chat doesn't work on the site anymore and the phones are disconnected, very classy. I used to laugh at those Direct TV commercials saying 99% connection rate, but since I'm around 80 for the last 4 days, I'm 99% sure I will be trying them. To disconnect CS when things are bad is BS and you don't deserve my business Comcast.

Arete411

New Poster

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6 Messages

8 y ago

Hello, Gwen? Gwen? Any plans to post a new message about the latest widespread X1 outage on your website?

New Poster

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2 Messages

8 y ago

I have problems with my voice/visual going out at same time. Reset modem. Reset X1 box. No resolve. Not happy. Any and all assistance please.
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