X1 Technical Issues

When you press the xfinity button, a circle with lines in it appears as the leftmost item (icon) in the on-screen menu.  At least once a month for the past year or so, a blue dot appears on that icon. To me, that dot indicates that I should select the icon and see some type of message.  When I select it, I get a message saying" No New Notifications ... You're all caught up"  Below that message is a link to the notifications section of settings.  It doesn't seem to have any impact on service.  It doesn't seem to be tied to any software updates.  I haven't changed notification preferences for years.  It is just a weird indicator.

Does anyone else get this?  Does anyone know why it appears?

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@ThomT wrote:

When you press the xfinity button, a circle with lines in it appears as the leftmost item (icon) in the on-screen menu.  At least once a month for the past year or so, a blue dot appears on that icon. To me, that dot indicates that I should select the icon and see some type of message.  When I select it, I get a message saying" No New Notifications ... You're all caught up"  Below that message is a link to the notifications section of settings.  It doesn't seem to have any impact on service.  It doesn't seem to be tied to any software updates.  I haven't changed notification preferences for years.  It is just a weird indicator.

 

Does anyone else get this?  Does anyone know why it appears?

 

 

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I get the same thing, and have never had a message, always "all caught up"...

Hey Viper122, 

Sorry for the experience you've been having. I'd like to review your account to see what information I can find about your repairs. I can also reach out to your local techs if needed. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.

Thanks che, had someone come out and switched my x1 dvr to the new 4k box and it seemed to clear up the problem. Seems pixelation is closely related to a dvr going bad. 

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@adammusic22 wrote:
I recorded Wimbeldon today.
It says its a 9 hour recording.
I can’t acces the last 2 hours.
I fast forward and it kicks me out of the recording.
I tried 30 second skipping through the end, still kicks me out.
Any way to access those last 2 hours that recorded but can’t access due to not working correctly?

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did you try the cloud DVR to see if it works? did you try starting the video (from beginning) and using voice remote to "fast forward 7 hours"?

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@adammusic22 wrote:
Doesn’t matter anymore. Google search spoiled it for me. Found out who won.

Nice to know auto extend still doesn’t work in 2018 though. 👏🏼

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did you set a timed recording or record a guide item? the auto extend doesn't work with timed manual recordings.

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@adammusic22 wrote:
Recorded the guide item.
Recorded whole Wimbeldon “series”.
It will record every day.

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and autoextend might work some of those days, or it might not