CCGwen's profile

Contributor

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235 Messages

Monday, October 6th, 2014 2:00 PM

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X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

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Contributor

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204 Messages

6 years ago

When you press the xfinity button, a circle with lines in it appears as the leftmost item (icon) in the on-screen menu.  At least once a month for the past year or so, a blue dot appears on that icon. To me, that dot indicates that I should select the icon and see some type of message.  When I select it, I get a message saying" No New Notifications ... You're all caught up"  Below that message is a link to the notifications section of settings.  It doesn't seem to have any impact on service.  It doesn't seem to be tied to any software updates.  I haven't changed notification preferences for years.  It is just a weird indicator.

 

Does anyone else get this?  Does anyone know why it appears?

 

 

Contributor

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539 Messages

6 years ago


@ThomT wrote:

When you press the xfinity button, a circle with lines in it appears as the leftmost item (icon) in the on-screen menu.  At least once a month for the past year or so, a blue dot appears on that icon. To me, that dot indicates that I should select the icon and see some type of message.  When I select it, I get a message saying" No New Notifications ... You're all caught up"  Below that message is a link to the notifications section of settings.  It doesn't seem to have any impact on service.  It doesn't seem to be tied to any software updates.  I haven't changed notification preferences for years.  It is just a weird indicator.

 

Does anyone else get this?  Does anyone know why it appears?

 

 


I get the same thing, and have never had a message, always "all caught up"...

Contributor

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206 Messages

6 years ago

Same here.

Official Employee

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6.9K Messages

6 years ago

Hey Viper122, 

 

Sorry for the experience you've been having. I'd like to review your account to see what information I can find about your repairs. I can also reach out to your local techs if needed. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.

Contributor

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157 Messages

6 years ago

Thanks che, had someone come out and switched my x1 dvr to the new 4k box and it seemed to clear up the problem. Seems pixelation is closely related to a dvr going bad. 

Contributor

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771 Messages

6 years ago

I recorded Wimbeldon today.
It says its a 9 hour recording.
I can’t acces the last 2 hours.
I fast forward and it kicks me out of the recording.
I tried 30 second skipping through the end, still kicks me out.
Any way to access those last 2 hours that recorded but can’t access due to not working correctly?

Expert

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24.6K Messages

6 years ago


@adammusic22 wrote:
I recorded Wimbeldon today.
It says its a 9 hour recording.
I can’t acces the last 2 hours.
I fast forward and it kicks me out of the recording.
I tried 30 second skipping through the end, still kicks me out.
Any way to access those last 2 hours that recorded but can’t access due to not working correctly?

did you try the cloud DVR to see if it works? did you try starting the video (from beginning) and using voice remote to "fast forward 7 hours"?

Contributor

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771 Messages

6 years ago

Ffw 7 hours doesn’t work. Boots me out.
Rebooted my box.
Now tv recording is 7 hours 57 minutes.
1 hour shorter than cloud recording.
What
The

Contributor

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771 Messages

6 years ago

The recording on my tv is 9:31.
On my phone its 8:56. Recording ends before end of match.
Need to be able to watch it on tv bc hopefully auto extend worked.

Contributor

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771 Messages

6 years ago

Doesn’t matter anymore. Google search spoiled it for me. Found out who won.

Nice to know auto extend still doesn’t work in 2018 though. 👏🏼

Expert

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24.6K Messages

6 years ago


@adammusic22 wrote:
Doesn’t matter anymore. Google search spoiled it for me. Found out who won.

Nice to know auto extend still doesn’t work in 2018 though. 👏🏼

did you set a timed recording or record a guide item? the auto extend doesn't work with timed manual recordings.

Contributor

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771 Messages

6 years ago

Recorded the guide item.
Recorded whole Wimbeldon “series”.
It will record every day.

Contributor

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539 Messages

6 years ago


@adammusic22 wrote:
Recorded the guide item.
Recorded whole Wimbeldon “series”.
It will record every day.

and autoextend might work some of those days, or it might not

Gold Problem Solver

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25.9K Messages

6 years ago

Tennis isn’t a sport that gets auto extended. You can go into your scheduled recordings and add 90 minutes to to the 9 hours already set.
http://forums.xfinity.com/t5/Channels-and-Programming/DVR-Auto-Extend-Live-Events/td-p/2895600

Contributor

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771 Messages

6 years ago

Considering Tennis matches have no set duration, it should auto extend every day.
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