X1 Technical Issues

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@adammusic22 wrote:

anybody elses voice remotes not working. all of them. sufficient batteries. multiples boxes. bug in recent update?

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Its stil working here in Northern Virginia Comcast territory.

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@ThomT wrote:

Twice in the past week, both NBC HD stations have been pixelating.  Several days ago, the problem went away when I did a system refresh, but I don't know if that fixed the problem or if it was just a coincidence.  Today it happenned again, and system refresh didn't do any good.  Early this morning I noticed that the volume was so low during the program (any program) that I had to jack it up full to hear anything.  The commercials however had normal volume.   I called Comcast,and after doing their standard diagnostic steps, they concluded that it was in their system not my dvr.  Later in the day, the volume returned to normal and the pixelation lessed, but was still there.  I called Comcast again, but was told that my ticket was escalated and they couldn't give me status.  They also couldn't tell me if any other customers called in with this issue.  Both answers were very frustrating.

 

I am in Metro-Atlanta and the problems are on the NBC HD channels of 806 and 1011.  Does anyone else have or know about this problem?

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I am in Metro Wash DC area and have had volume and pixelation problems from time to time on several  major networks for years on SD and HD but never with cabe networks or premium.  NBC and ABC are the worst here but there is no pattern to it.

 

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Twice in the past week, both NBC HD stations have been pixelating.  Several days ago, the problem went away when I did a system refresh, but I don't know if that fixed the problem or if it was just a coincidence.  Today it happenned again, and system refresh didn't do any good.  Early this morning I noticed that the volume was so low during the program (any program) that I had to jack it up full to hear anything.  The commercials however had normal volume.   I called Comcast,and after doing their standard diagnostic steps, they concluded that it was in their system not my dvr.  Later in the day, the volume returned to normal and the pixelation lessed, but was still there.  I called Comcast again, but was told that my ticket was escalated and they couldn't give me status.  They also couldn't tell me if any other customers called in with this issue.  Both answers were very frustrating.

I am in Metro-Atlanta and the problems are on the NBC HD channels of 806 and 1011.  Does anyone else have or know about this problem?

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@adammusic22 wrote:

anybody elses voice remotes not working. all of them. sufficient batteries. multiples boxes. bug in recent update?

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what is the remote's LED action when you press the voice microphone button? normal beeping or a failure 'notice on the TV?

four months later and still goesdown almost every day. 

I'm having the exact same problem.  I just switched out my box yesterday (boy what a mistake).  I was told there was a defect with the box I picked up yesterday and to return to the store and get another one.  well, guess what the second box is doing the same thing.

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@williamsv wrote:

I'm having the exact same problem.  I just switched out my box yesterday (boy what a mistake).  I was told there was a defect with the box I picked up yesterday and to return to the store and get another one.  well, guess what the second box is doing the same thing.

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you didn't quote the post you were replying to so it is impossible to determine how to assist? would you reply with your problem and any error messages/error numbers?

How about we all walk in and demand a refund!!! I have had nothing but trouble as like that and more ever since I had to get the "new equipment" I had less problems with the old quipment! I am a subscriber for 8 years and never had so much problems before!!! 

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@citchicak9pd wrote:

How about we all walk in and demand a refund!!! I have had nothing but trouble as like that and more ever since I had to get the "new equipment" I had less problems with the old quipment! I am a subscriber for 8 years and never had so much problems before!!! 

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your in-home signal is too 'bad' for the set top box to be able to communicate with comcast servers. if you have other sets working check your splitters or if you have an amplifier check to be sure the power LED is illuminated (the power plug may be unplugged).

When you press the xfinity button, a circle with lines in it appears as the leftmost item (icon) in the on-screen menu.  At least once a month for the past year or so, a blue dot appears on that icon. To me, that dot indicates that I should select the icon and see some type of message.  When I select it, I get a message saying" No New Notifications ... You're all caught up"  Below that message is a link to the notifications section of settings.  It doesn't seem to have any impact on service.  It doesn't seem to be tied to any software updates.  I haven't changed notification preferences for years.  It is just a weird indicator.

Does anyone else get this?  Does anyone know why it appears?