Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
XfinityKenF
Official Employee
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8K Messages
8 years ago
Hey tctc, did you notice any change last night?
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tctc
Contributor
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540 Messages
8 years ago
Hi Ken, I didn't notice, it's my wife that generally uses that tv, so I'll check with her and have her try it out today.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Cool tctc, sounds good, let me know.
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tctc
Contributor
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540 Messages
8 years ago
yes, re-started all of my boxes after the signal
will try to test again tonight
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Bummer. Did you restart the boxes after I sent the signal yesterday? That was one of the problems I had on my end which may point to an underlying issue, tctc.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Any change tctc?
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XfinityKenF
Official Employee
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8K Messages
8 years ago
OK cool, tctc. I'll send a soft hit to the cable boxes just in case. Let me know if you see a change. If not, we may have to get out there to check things out in person.
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tctc
Contributor
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540 Messages
8 years ago
Tried 3 boxes, 2 out of 3 still showed the issue.
When I turned the tvs on, as soon as I hit rewind the channel kind of blinked, basically re-tuning to the same channel, and then the buffer was gone.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Were you able to test again last night tctc?
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tctc
Contributor
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540 Messages
8 years ago
All 3 non-dvr boxes show the same behavior. When you first turn the tv on, if you try to rewind the channel "re-tunes", so no access to buffer. Access to buffer then begins right after that.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
OK. I want to make sure I'm understanding your issue completely. Are you referring to the cable box being on when the TV is off and then trying to rewind when you turn on the TV? Or is the box off when you turn the TV on and try to rewind?
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tctc
Contributor
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540 Messages
8 years ago
Boxes are always on. Only TV off.
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XfinityKenF
Official Employee
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8K Messages
8 years ago
Hmm. OK I've checked the MoCa network connections and everything looks fine. There have been a few box errors over the last few days, though. I'd like to send a tech to your home to check out things in person. When would be a good time, tctc?
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TerriB
Contributor
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3.1K Messages
8 years ago
ComcastKenF This thread has been really interesting but I am confused and need to ask a generic question about turning on the tv and the buffer. I have one DVR/one box and never turn the box off nor use power saver option. I have never experienced a buffer for the channel that is on screen when I first turn on the tv. Is there supposed to be one? Thanks
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tctc
Contributor
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540 Messages
8 years ago
Do you get buffer with your satellite boxes later after you've changed channels, etc. (just not at TV turn on)? I do, and I also get it right at turn on, with my main DVR, just not with the satellite boxes. Even though when you first turn them on you can see the bar going back, as if the buffer is there...
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