CCGwen's profile

Contributor

 • 

235 Messages

Mon, Oct 6, 2014 2:00 PM

Closed

X1 Technical Issues

Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. 

 

Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:

 

Xfinity TV: Basic Troubleshooting

Find and Troubleshoot Error Codes

 

Thank you in advance for posting!

This conversation is no longer open for comments or replies and is no longer visible to community members.

tctc

Contributor

 • 

531 Messages

6 y ago


@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


And seriously, as a person who has had similar issues in the past, you are the perfect person to provide context for me.

 

So please, can you answer my original questions so that I know what my experience actually should be?

 

That will help me with both Comcast and the local commisions, which I will research and contact tomorrow.

 

1. What should the lag be changing channels?

2. Should I expect 0 control errors?

3. Should I never expect to "resume" a recording at the beginnig when I've already watched to the 2 minute warning of the first half?

 

 

lightstorm22

Contributor

 • 

194 Messages

6 y ago

What's the over/under on how many techs he has had out to his home if he's been having problems for 2+ years? I'm gonna say at least 6.

I think his agenda is probably very selfish. He just wants a good X1 experience.
tctc

Contributor

 • 

531 Messages

6 y ago


@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...


What advice did I ignore?  And what was obvious?   20 tech visits and maybe 40 phone calls and Comcast couldn't figure out my issue and I was supposed to.    Really?

 

I work in tech and have provided many insights into my issue that have definitely sped things along. By tracking and reporting issues accurately, including pictures, video, and error messages, as well as relaying what previous techs have said, since Comcast seems incapable of that process.

 

But I haven't messed with any of the equipment.  How, specifically, am I getting in the way?  What have I stopped Comcast from doing that would have fixed the issue?    I could see if I was hacking the box or installing of mods, or doing my own wiring, or buying my own MoCa or amps.  But I haven't done anything that should get in the way of the progress of Comcast. 

 

You're not making any sense.   Other than contacting the local cable commission, which I will do...

 

tctc

Contributor

 • 

531 Messages

6 y ago


@RickGr4 wrote:

@tctc wrote:

@RickGr4 wrote:

That could be the case. But that fact remains that my X1 service has been nearly perfect for over three years and I know why. X1 can an does work reliably.

Back in 2004, I moved into a newer home within an older neighborhood. I was having issues with internet drop outs and TV picture images. After many tech visits it became clear the problem was outside of my house. I had to complain to the local cable commission and it took four months but Comcast finally fixed the problem. The problem was equipment or connections somewhere in the neighborhood. It took a "line crew" to solve the problem.

Personally, I think tctc has missed steps somewhere along the line and his issues are fixable. There seems to be a roadblock somewhere and I think I know where it is...

 


And seriously, as a person who has had similar issues in the past, you are the perfect person to provide context for me.

 

So please, can you answer my original questions so that I know what my experience actually should be?

 

That will help me with both Comcast and the local commisions, which I will research and contact tomorrow.

 

1. What should the lag be changing channels? My Arris DVR changes channels in roughly 1 to 1.5 seconds which I considering to be fantastic considering the X1 guide is cloud based.

2. Should I expect 0 control errors? Impossible to answer unless we know everything about your AV gear and how it is connected. I have absolutely no control errors but it was a battle at first. However it should be noted I do not use the X1 remotes. They are far too limited. Most X1 "control errors" can be eliminated by RF Pairing the remote to the box. If that doesn't help the only remaining solution is fixing your signal issues.

3. Should I never expect to "resume" a recording at the beginnig when I've already watched to the 2 minute warning of the first half? It's never happened to me... But my X1 signal levels are well within spec.

TCTC did you ever learn how to check your own X1 signal levels? Did you ever post the results? I clearly recall a Comcast employee telling you your signal levels were out of spec....

 

 


 


Thanks for the replies, I appreciate it.

 

1 That level of response would be wonderful.

2 I don't believe I have a remote or configuration issue, I use the Comcast remote, and no AV gear, just HDMI to a 60" relatively new Panasonic TV.   Based on the number of boxes and various remotes I've had I'm pretty sure it's a signal issue.

3  Happens way less frequently in the last few weeks, so there may have been some issue with the Xi2.  I also no longer have the ghost delete issue that had been going on for several months.

 

I have posted my signals multiple times.  And there are most definitely times my levels are out of spec, but invariably when a tech shows up to my house everything is Green and they have no idea what to do.

 

I would guess that out of 15 different people that have come to my house, about 12 said hello and then asked me what issues I'm having.   And I started the whole process of describing my issues over again...

 

I have had a tech remove my amplifier, I had another one say that was wrong and put it back on. I had a tech at some point remove my MoCa filter and had a supervisore and 2 techs at my house at the same time not notice that it wasn't there until I mentioned that things looked different to me.  I have had a tech show up and tell me he was there to "add my additional outlet"??  A superviser sent a tech out to re-run/home run one of my sections of cable, the tech decided when he got there that that wouldn't help anything, so he didn't do it, checked my signals and left.  I had another tech come a few days later to finally re-run the cable, but when he showed up he had no idea why he was there.  The tech that was sent to swap out my Xi2 with another main DVR said he couldn't do that, it's not allowed, I waited while he called in to confirm that that was in fact why he was sent there.  

 

Each time there is supposed to be someone in Tier 2 or higher investigating my network/line issues, as they can see there is an issue, they can see my error message history, and they can see my signal levels.  Each time they say they have to send a tech.   I ask what for, what specifically is the tech going to do, they say they have to send a tech and they will continue to investigate the errors on the back end.  Higher Tier techs say they will use tools that the level 1 techs don't have.  Each time I follow up to see what they have discovered (because they do not call me back) and my ticket has been closed, even though I was never contacted and seemingly nothing had been done.  That has happened at least 6 times.

The latest contact with Advanced Repair Corporate Relations has been most helpful, contacted local supervisor, got a network tech to actually show up, etc., but no resolution yet.

 

Along the way every tech and phone rep has been super nice and tried to be very helpfu (except the one guy who was sleepy and just wanted to leave), and many of them have been 100% sure they knew what my problem was and that after this one last tech visit it would be fixed.  Unfortunately that has not been the case.

AAXXAA

Contributor

 • 

758 Messages

6 y ago

Something I just noticed. Can i not use the x1 remote app on my iphone to control my xid boxes? Only my xg1 and xg2 are showing up as controllable boxes. I used to be able to control my rng150s.

Rustyben

Expert

 • 

24.4K Messages

6 y ago


@tctc wrote:

 

 


I did some counting of dots on many channel changes bot SD and HD. found no difference between SD/HD. the up channel button near-instantly displays current channel icon changing to the new channel's icon in about one of the 3 dots blinking time. then video goes black and audio begins on new chan for 2-3 dots then video audo begins. I did a couple of rough 'time' counts and it seems to me the change happens in about 1 1/2 seconds total. (very unscientific on my end).

Rustyben

Expert

 • 

24.4K Messages

6 y ago

re:  http://forums.xfinity.com/t5/X1/unable-to-record-8hr-program-onX1-DVR/m-p/2824999#M117346 

 

is there a DVR limitation on time length or is the current 7 hour limit adjustable? Some events in sports appear to be 8-9 hours long and when selected to record only record one hour.

lightstorm22

Contributor

 • 

194 Messages

6 y ago


@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

6 y ago


lightstorm22 wrote:

 


So my posts get deleted for "baiting", but not this? Gimme a break.

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


In each post in the top right corner is an "options" drop down menu and in that is a Report option for offensive posts or posts that don't follow the guidelines. That post you referred to above was reported but it is up to a Moderator to remove. I have nothing to do with removal. 

tctc

Contributor

 • 

531 Messages

6 y ago


@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.

CCAndrew

Gold Problem Solver

 • 

25.9K Messages

6 y ago


@tctc wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.


Tim, I've looked at everything that I have access to remotely and there isn't anything there that should cause X1 errors. Not saying there aren't errors because I can see that there were, on what box, the time and the error code. Just not the reason. Signals are perfect on everything. Unfortunately, no direct neighbors have the service to compare either ( some down the street). I sent firmware updates to the dvr but I doubt that's the cause. 

 

For the internet, I would swap the gateway out for a TG1682, it's the newest gateway.

tctc

Contributor

 • 

531 Messages

6 y ago


@CCAndrew wrote:

@tctc wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.


#1 reason for staying is that Comcast has a monoply on cable internet, which is by far faster than any other option.

When I first switched to X1 I had internet issues for about a month until they got things dialed in.

Lately my internet has been "dropping" a few times a month, but never for long and a modem reset will fix it.

Prior to that I rarely had issues.  And I have always had some of the fastest speeds, based on some of the online test sites.

 

X1 also has great potential.  I believe it was rolled out way before it was ready, and I don't think the cloud should be part of the equation between the remote and the DVR box.  But I understand that will be the future, it's just not here yet, epecially at my house.

 

I had maybe a couple small issues/outages a year with the prior comcast cable tv platform and DVR, generally a much smoother experience, and still more DVR control functionality than is currently available on X1.

 

The other reason I've been staying is that I keep reading that other folks actually have a better experience, and I keep being told that they've "found the issue", so I continue to be hopeful that it will actually be fixed.  Because if I had the "perfect" experience of Rick or brandonbob, I think X1 would probably be much better than the satellite options.


Tim, I've looked at everything that I have access to remotely and there isn't anything there that should cause X1 errors. Not saying there aren't errors because I can see that there were, on what box, the time and the error code. Just not the reason. Signals are perfect on everything. Unfortunately, no direct neighbors have the service to compare either ( some down the street). I sent firmware updates to the dvr but I doubt that's the cause. 

 

For the internet, I would swap the gateway out for a TG1682, it's the newest gateway.


Thanks for looking at it Andrew.

 

I assume this was already thought of, but is it possible to see a history of what the signal was like at the times of the error messages?   Then we could know if in fact it's an intermittent signal issue that is causing the errors?

 

 

It's pretty much the story I've been getting all along, and the reason getting a tech out has been generally useless, but when I call that's the suggested solution, since it's SOP.  Then they arrive and see perfect signals and don't have any idea what to do.

 

Can I just ask for a swap to the TG1682?

 

lightstorm22

Contributor

 • 

194 Messages

6 y ago


@RickGr4 wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. Let's clear the air on this one. I am not an expert on QAM or DOCSIS. I have never professed to be an expert on these technologies. I am aware that others posting in this forum know more about the core technologies than I do. HOWEVER I have a vast amount of experience designing, selling, installing and troubleshooting audio/video gear. It is a different science and I am sorry to say this but only a handful of people posting in this forum know as much about this as I do. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here. I believe my background, my experience and the AV gear I currently own qualifies me to comment on the issues I choose to comment on. I try not to comment on issues I do not have personal experience with (which is one of the reasons I have issues with some of Rustyben's input to this forum).

 

This whole reply was very civil, sincerely, and I will attempt to do the same.


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience You have a point but the MoCA filter has been discussed in this forum COUNTLESS times. The information exists and is easy to find. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Understood, but it's a concept that 99.9% of customers will never even know about. A Tier 2 support tech once told me I was the first person he ever spoke to that knew what MoCA even was. I had the same experience as tctc, where a contractor failed to install a MoCA filter, only for a subsequent tech to notice and put one in. We shouldn't blame tctc or any customer for not knowing they need a MoCA filter or not, where it goes, what it's for. It is Comcast's job to ensure a proper install and for any contractor or technician to never leave a house without certifying all services are active, within spec, and working to the customer's satisfaction.

 

Please understand, I wish tctc was having better experience with X1. My X1 service has been nearly flawless for over three years so it can and does happen. If I have learned anything about X1 over the three years I have had it and the 11,000 posts I have made in this forum, signal levels are the "holy grail" of reliable X1 service.

 

Here is my criticism about this statement. You admit to not being an expert on QAM or DOCSIS, but repeatedly attest to signal levels being the holy grail of reliable service. The irony is that those signal levels you refer to are specifically for Video and DOCSIS RF channels. Now here is the part where I agree with you. Yes, proper signal levels are absolutely critical to a good experience, and should always be the first thing addressed. However, they are not the only thing that can affect service. You could have great service with your levels out of spec and you could have poor service with your levels in spec (see: tctc). There are levels you may not see from your box, like upstream SNR (any SNR you see is probably for downstream), or problems like Comcast potentially combining nodes creating upstream noise funneling, or the levels of an entirely different customer on your node that can affect the fidelity of the carrier for everyone, like upstream power exceeding the maximum transmit power spec for DOCSIS 3.0 modems (embedded in the X1 set-top box) as high as 61 dBmV with extended transmit power support, or microreflections, or a high percent of uncorrectable errors that are not always correlated to bad levels, or CMTS/CCAP software bugs, or X1 firmware bugs, a very underrated one in my opinion. Again, all I'm saying is that yes levels are definitely the first thing, they're just not the only thing.


There is another way to look at this. The main reason I have been "critical" of tctc is how quick he/she is to point the finger at Comcast. According to tctc, all of his/her issues are global Comcast issues that require a nation wide update to fix. That is ridiculous. I am guessing at this but Comcast probably now has over 10 million X1 boxes in service. If tctc's issues were systematic then hundreds if not thousands more people would be complaining about the same issues.

 

This may be common knowledge but tctc's issues are isolated to his/her individual installation. So tctc needs to focus on his/her own installation.

 

I personally did not get the impression from tctc that they are global issues. He just seemed to be eliciting feedback from other customers. He does think the issue is outside his home, but I'm not sure how we can blame him. If we are to take him at his word, he has lost hours and days of his life on phone calls and at home with technicians trying to get his issues resolved. He has had a tech out almost once every month, but we want him to do more? I don't know what a cable commission is, maybe some local regulatory agency in some places, that I guess he can contact. I just don't think it's right to put the burden on him or any customer for having bad service. There is no one other than Comcast that he can point his finger at. Assuming he has not trashed his own home wiring, which I believe he said he has never touched, then he is not responsible for any of the issues he has. I also don't think we can gauge from the forums alone how many people are complaining. As Comcast is one of the most hated companies on planet Earth, I do think the complaints are out there. Like I have said before, I am happy with my service and I support the Cable industry since I work in it, but if my service is bad, I'm certainly not going to blame myself for it.

 

I am aware that some people participating in this forum do not care for my "style". I can be very blunt and direct.  Also, I do not believe in people being lazy or non-resourceful. Countless questions about X1 service are being asked repeatedly in this forum that can be answered by a simple Google search. Comcast has done a great job of placing X1 help documents at the very top of a Google search.

 

Yes, you can be direct. It could also be interpreted as condescending, and maybe that's something you can work on. I won't lie though, I'm probably often the same myself.


I believe in the concept of "if you do what you have always done, you will get what you have always got". All I am trying to do here is the get tctc to think outside of any conventional "boxes" that he/she might have and hopefully find a solution.

X1 cable TV service can and does work reliably. Myself and millions of others can attest to that.

 

It definitely can, but please try to understand it also is not for many tens of thousands of others, if not much more.


 


 

tctc

Contributor

 • 

531 Messages

6 y ago


@RickGr4 wrote:

@lightstorm22 wrote:

@RickGr4 wrote:

X1 did not exist in 2004 but Comcast cable TV and internet service certainly did. Your analogy is completely irrelevant.


If I am "trolling you" it is for one a couple of very simple reasons. I cannot believe how quick you are to complain without researching . I cannot believe how non resourceful you appear to be. I cannot believe how easily you ignore good advice and ignore the obvious.

Yes tctc, I think you contribute to the problem or your issues would have been fixed long ago...

Sorry but I am calling it as I see it based on available information. I have been around consumer electronics long enough to know when people are getting in their own way...




So my posts get deleted for "baiting", but not this? Gimme a break.

 

Tctc, of course you're doing nothing wrong. I'm about to say something that should not get this post deleted. I'm not being hateful or insulting. Rick knows just enough to be dangerous and he will not change his opinion. Let's clear the air on this one. I am not an expert on QAM or DOCSIS. I have never professed to be an expert on these technologies. I am aware that others posting in this forum know more about the core technologies than I do. HOWEVER I have a vast amount of experience designing, selling, installing and troubleshooting audio/video gear. It is a different science and I am sorry to say this but only a handful of people posting in this forum know as much about this as I do. I've gotten into forum wars with him in the past that ComcastAndrew does not appreciate, so I won't restart here. I believe my background, my experience and the AV gear I currently own qualifies me to comment on the issues I choose to comment on. I try not to comment on issues I do not have personal experience with (which is one of the reasons I have issues with some of Rustyben's input to this forum).


You or any customer can never be expected to know what a MoCA filter is and that knowledge or lack thereof won't change your X1 experience You have a point but the MoCA filter has been discussed in this forum COUNTLESS times. The information exists and is easy to find. You've given Comcast 2+ years to fix your issues. I like Comcast and I support the Cable industry since I've been working in it for the past 18+ years, the past 15 years to present on the DOCSIS side of things, but I'm surprised you haven't given up and just given a competitor a chance. I was wondering though what your Internet experience is like compared to your video, just as a data point.

Please understand, I wish tctc was having better experience with X1. My X1 service has been nearly flawless for over three years so it can and does happen. If I have learned anything about X1 over the three years I have had it and the 11,000 posts I have made in this forum, signal levels are the "holy grail" of reliable X1 service.

There is another way to look at this. The main reason I have been "critical" of tctc is how quick he/she is to point the finger at Comcast. According to tctc, all of his/her issues are global Comcast issues that require a nation wide update to fix. That is ridiculous. I am guessing at this but Comcast probably now has over 10 million X1 boxes in service. If tctc's issues were systematic then hundreds if not thousands more people would be complaining about the same issues.

This may be common knowledge but tctc's issues are isolated to his/her individual installation. So tctc needs to focus on his/her own installation.

I am aware that some people participating in this forum do not care for my "style". I can be very blunt and direct.  Also, I do not believe in people being lazy or non-resourceful. Countless questions about X1 service are being asked repeatedly in this forum that can be answered by a simple Google search. Comcast has done a great job of placing X1 help documents at the very top of a Google search.

I believe in the concept of "if you do what you have always done, you will get what you have always got". All I am trying to do here is the get tctc to think outside of any conventional "boxes" that he/she might have and hopefully find a solution.

X1 cable TV service can and does work reliably. Myself and millions of others can attest to that.


 


That's a completely ridiculous response.

I asked for input from everyone so that I would know what my experience should be.

And to verify that I wasn't trying to get something fixed that was already working as expected.

I never mentioned anything about the "global" fix you're talking about.

 

I've specifically stated I think it's an issue with my neighborhood.  

 

Yes, there are many platform wide issues that I think are very JV, very weak UI, rolling out improperly tested updates, and certainly nowhere near "the future of awesome".  But I am certainly not alone in those thoughts.

And none of those have anything to do with the post that you responded to.

 

You have posted nothing that would suggest anything that might technically fix my issue.  If I'm ignoring all the obvious signs, what is the solution?

 

And I don't mean getting the cable commision involved.  What should I be telling the Comcast rep/tech/or line tech to do to fix my issue?

Since they don't know, and I don't know, but you clearly know...

Rustyben

Expert

 • 

24.4K Messages

6 y ago


@adammusic22 wrote:

Something I just noticed. Can i not use the x1 remote app on my iphone to control my xid boxes? Only my xg1 and xg2 are showing up as controllable boxes. I used to be able to control my rng150s.


using the xfinity My Account app, under the TV tab does all your x1 equipment show up? If not, but the set top boxes are working, there may be a server database entry that is off, but easily fixable. watching for your answer.

forum icon

New to the Community?

Start Here