I have the HD digital economy in US area code xxxxx. I have been tinkering with this for months now. Have made many calls and had a tech come to repair my signal but I am still unable to recieve Comedy Central, AMC and one or two others in HD. In standard they come in just fine but in HD they prompt either a subscription or 508 error. The channel guide given to me by my local office says these channela are supported but... I dont have them. Please help.

My equipment is an Arris AX103AN box and a Samsung PN64F8500 TV, connected via HDMI.  The problem started within the last couple of weeks.  It is like I have a blank, 1 inch thick, horizontal bar across the entire top of the picture.  It only occurs on this channel.

Any ideas about what could be going on?

Thanks.

Hi Tristanfarris, I have refreshed your entitlements, could you please retest and let me know if you are now receiving those channels in HD?

Thank you

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@adammusic22 wrote:
Its not just MASN. Watching Orioles game on WGN via Extra Innings. Scrambled like 5 times during this game.

No scrambling on any other channels or shows. Strictly Extra Innings

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I get pixelation on almost every network I watch and ABC is one of the worst

did you ever get your connectivity issues addressed.  I too have issues and question if they can support what we pay for.

I am getting the RDK-03004 Error Message.

Main X1 Box in Living Room (No Splitters)

Secondary X1 Box in Master Bedroom

Netgear Modem & Apple Airport Express in office

All devices are connected to seperate coax outlets. I started having a problem with the secondary box a month ago. I went to comcast and got a replacement for the BEDROOM X1 Box and it is still giving me the same error message. 

I have done usual power cycles and restarts, the main x1 box works on the bedroom coax outlet. The modem also works on the bedroom outlet. AND the bedroom box works on the living room outlet. But when i switch the cable boxes back to there assigned rooms, the bedroom box give code again. 

Any ideas? Thanks in advance

After an electrical outage last night, I cannot get the tv to post anything other than channel not available.  It is not recognizing the remote.  I have reste the gateway once. 

Help!  It's the Olympics! 

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@stellarportland wrote:

I am getting the RDK-03004 Error Message.

 

Main X1 Box in Living Room (No Splitters)

 

Secondary X1 Box in Master Bedroom

 

Netgear Modem & Apple Airport Express in office

 

All devices are connected to seperate coax outlets. I started having a problem with the secondary box a month ago. I went to comcast and got a replacement for the BEDROOM X1 Box and it is still giving me the same error message. 

 

I have done usual power cycles and restarts, the main x1 box works on the bedroom coax outlet. The modem also works on the bedroom outlet. AND the bedroom box works on the living room outlet. But when i switch the cable boxes back to there assigned rooms, the bedroom box give code again. 

 

Any ideas? Thanks in advance

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Check all your connections/splitters ( remove any that are unnecessary). The way your devices are right now the upstream signal levels are too high and out of spec on the dvr and modem, it's possible that signal levels could be out of spec too but good enough for the dvr and modem but not good enough for the RNG 150s that you've tried.

Unrelated to X1, your modem is also out of spec on the downstream too.

So how do I get levels to correct strengths? Also, this setup worked fine for 6 months, then failed. Nothing changed to anything. 

Also so your explanation may not make sense to layman like me. I'm looking for a solution as a customer I am not a tech. What is the solution?

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@stellarportland wrote:

So how do I get levels to correct strengths? Also, this setup worked fine for 6 months, then failed. Nothing changed to anything. 

 

Also so your explanation may not make sense to layman like me. I'm looking for a solution as a customer I am not a tech. What is the solution?

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You can either hunt down how your cable is connected

or

You can have a tech out to troubleshoot further

or 

Leave the dvr in the bedroom and smaller box in the living room, until you can get a tech out

We have 1 DVR, 3 boxes that can access the DVR, and 2 other plain boxes.  We are CONSTANTLY having trouble with 2 of the dvr type boxes.  The main one will work just fine for days, weeks, even a couple of months.  THEN,,,,,, XRE 00021  for DAYS!  We have had this particular box replaced 3 times, the splitter was checked outside twice, been reset I can't tell you how many times, plugged, unplugged, cables replaced, you name it; and we STILL are having problems.  The actual DVR works just fine.  We have even been told to reset the main DVR, no success with the other boxes.  Then all of a sudden it will come back and work just fine for a while, until the next time.  This is getting ridiculous!  I was with Cox in San Diego for 30 years and MAYBE had 2 days during that time where the cable had problems.  What gives with Comcast.  You are such a big outfit, you would think you would be better.  We have talked to so  many techs, they should know us by name.  Can someone tell  me what the NEXT thing to do is.  Would really appreciate it.  Thanks

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@neidamom wrote:

After an electrical outage last night, I cannot get the tv to post anything other than channel not available.  It is not recognizing the remote.  I have reste the gateway once. 

 

Help!  It's the Olympics! 

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Is it the cable box with that message or is it the tv? Is the tv on the proper input?

The gateway has nothing to do with your X1 box

Purchased a new Samsung 60" UHD TV when DVR resumes from power saving mode cannot find source signal. I have to reboot the box each time to get the signal back, any suggestions?