Contributor
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235 Messages
X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here.
Below, you will find links to X1 Help articles that may assist you in resolving your technical issue:
Xfinity TV: Basic Troubleshooting
Find and Troubleshoot Error Codes
Thank you in advance for posting!
Rustyben
Expert
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24.6K Messages
7 years ago
this is primarily a user to user program. In many threads like yours the answer has been to contact comcast at 877-896-8678 for x1 support center. They can read the logs and signal levels and set up a service call if needed.
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geek46
Expert
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18K Messages
7 years ago
jojooz,
Due to your account of the local tech and your signal issues present on your tuners, the Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.
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jwmccnn
Contributor
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244 Messages
7 years ago
A STB that would output a 4K signal would be an upgrade to what is available now. Letting a 4K TV "upconvert" a 1080p signal provides a very nice picture although it is not as good as inputting a 4K signal into the TV, with no "upconverting" necessary.
I have had a 4K TV for over a year now, and also have recently upgraded to a newer, higher end model of a Samsung 4K TV. There isn't much available that will output a 4K signal, other than streaming from an app such as Amazon or Netflix, the very poor Comcast app on select Samsung models, the expensive Samsung 4K Blu Ray player and soon the new xBox One S. I look forward to the new and affordable XBox that should help to move along the 4K Blu Ray market.
As with the beginning of HD, 15 years or so ago, not all content was produced in HD. Comcast and the other providers still came out with STB that would output an HD picture by "upconverting" the SD picture. It still took a while for content to be shot in HD and for networks to broadcast in HD.. I would welcome a STB that would do the same for UHD.
With more and more people buying 4K TV's now, it is time for this service provider to supply us with equipment that will allow us to use the 4K TV's up to their capabilities, which is to be able to display a 4K picture, not just to use the TV to upconvert a 1080 signal.
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Garryj
Visitor
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6 Messages
7 years ago
Recently added X1 due to new association contract (5 tv's)....previously had a great picture, only for the tech. to advise me that my signal was unacceptable and needed an amplifier, new gray box on the outside and new wiring.
Tech worked for about 3 hours and was satisfied with the appropriate gain....... the only problem is, the picture is soft and severely lacking detail...... I adjusted each box to 1080i and still the picture looks cartoonish......Short of calling a tech back out, is there any adjustments that I can make....thanks.
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Garryj
Visitor
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6 Messages
7 years ago
Thanks for helping........Is it imperative to change the picture settings with a change out of a box? The picture on all the tv's was exemplary prior to new implementation.
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Garryj
Visitor
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6 Messages
7 years ago
Thanks for your input. However, it appears that the box default setting is 720p and all 5 TV's are 1080
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Garryj
Visitor
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6 Messages
7 years ago
Yeah I hear you ..... just can't wrap my head around how the old Comcast boxes give off such a beautiful picture..... BTW my Panasonic plasma and Sony 75 incher have both been calibrated.....
My line of thought is that there is a weak link amongst the new equipment, even though the tech was happy with the results.
PS...... I was not home when everything was being installed.
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Garryj
Visitor
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6 Messages
7 years ago
I'm intrigued by your last suggestion and will give it a try when I return home..... thank you very much.
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Kaniac
Contributor
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53 Messages
7 years ago
Hey adammusic22 - it's been more than 2 weeks since ComcastPhill said he would arrange for outside maintenance to address your problem. Has that happened yet? Have things improved?
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Kaniac
Contributor
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53 Messages
7 years ago
I was out of town for a few days, and when I returned, the blue light on my secondary box (XiD-P) was no longer on. I was concerned, but I turned on my TV, and my recordings all seemed to be there, including everything that recorded while I was gone. I have been able to use my box exactly the same as usual since I got home, including watching new recordings as they appear, and deleting stuff, but the light still is not on. Just now, I initiated a restart, and the blue light blinked during that, as it usually does, but once it was done rebooting, the light was off again.
Is this a problem? It seems to be working otherwise, but the light used to always be on, so this makes me nervous.
Thanks!
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lightstorm22
Contributor
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206 Messages
7 years ago
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AAXXAA
Contributor
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771 Messages
7 years ago
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tctc
Contributor
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539 Messages
7 years ago
I've been told by several comcast techs on the phone and in person that some outside interference is causing my issues and network/maintenance needs to come out. I was told tickets had been opened for them to come, but no one has ever shown up. Local techs and supervisors have come and been up on the pole and worked on some things and replaced the drop, but as far as I can tell "maintenance" doesn't exist. They now say the local "node" is fine. Apparently it fixed itself. Although at the same time I've heard there will be some work done in the neighborhood, guess we'll see.
Also, after 18 months of intermittent issues, the last tech to come to our house finally put on a mocha filter. Apparently somehow we didn't have one all this time. He was stunned. So was I, after reading the forums and getting a lot of good advice here I had always assume we already had one.
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lightstorm22
Contributor
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206 Messages
7 years ago
MoCA, if interested: http://www.mocalliance.org/
Yeah they did not install one on my house either when I first got X1. I had to remind the installer. Smh.
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pgm13
New Poster
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3 Messages
7 years ago
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