X1 Technical Issues

adammusic22 -- I spoke with iNDemand who looked into this issue. They said the issue was that channel was stuck in blackout at the headend. They get that changed which would correct your issue. Can you see if that channel is working now? 

ComcastZach,

We have terrible pixelation and sound/picture cutting in and out. Not too often but when it happens its really bad and we can't even follow a story line or the news or a talk show....live or recorded.  I want to call for a tech to come out but the problem will never rear its ugly head while a tech is in the house...I can guarantee it. What does a tech do to diagnose this problem?

Me and my big mouth....its doing it while I type this

Thanks

sperling3920 -- Apologies for the continual service issues. I've alerted your local Tech Ops leadership to this. They will work to dispatch the right tech to see what we need to do to get this resolved. 

Hi TerriB,

I apologize for the issue you experiencing with the service. The pixelation and service cutting in and out is a indication of weak signal or no signal. May I ask if you checked all the cable connections in the home and made sure all are tight? The technician will run diagnostics to determine the cause of the issue and fix the issue. 

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@ComcastElena wrote:

Hi TerriB,

 

I apologize for the issue you experiencing with the service. The pixelation and service cutting in and out is a indication of weak signal or no signal. May I ask if you checked all the cable connections in the home and made sure all are tight? The technician will run diagnostics to determine the cause of the issue and fix the issue. 

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Yes all the connections are fine. Have had Comcast for a very very long time and X1 since 2014. This pixelation started about a year ago and comes and goes. I guess its time to call for a tech to come out....thanks!

Following up on this. Was the tech able to help with your issue? 

Hi adammusic22,

I apologize for the issue you experiencing. May I ask if you experience pixelation on Orioles games only or on multiple shows and channels? 

anyone with issues on this thread tried streaming or playback with app/web site of the cloud DVR copy of a recording? is the streaming version also bad?