X1 Technical Issues

RE My series recordings:  I may have inadvertantly messed this up myself then.  I few months back when my DVR was getting full, I changed the recording options from HD, to SD, which probably broke the integrity of the instructions for this series.

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@B_J_L wrote:

RE My series recordings:  I may have inadvertantly messed this up myself then.  I few months back when my DVR was getting full, I changed the recording options from HD, to SD, which probably broke the integrity of the instructions for this series.

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I don't think you messed it up at all by changing that option. I am sure its all about the way the networks 'code/mark' their programming.

Hi Crystal, 

My DVR says is 53% full, soo...? 

Secondly, are you saying that if it's more than 75% full (or in this case, more than 53% full), I should expect that it won't work anymore? What's the point of the capacity, then? Even my crappy old DVR worked up to 100%. 

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@dgmc1 wrote:

My request to Comcast is for each field tech to have an X-1 System for free at their home, thus they can train themselves on system. This will let them troubleshoot issues and help resolve customer issues before they go to competitor.

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More likely it will make them not want to work for Comcast anymore.

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@dgmc1 wrote:
I have fond that its not the DVR box, it's the sync of the boxes and correct connections of lines to outlets. Coding on Comcast part. Deep layer code, not survace. Correct booster placement and even amount of feed going to all lines. Tolerance range is critical to reduce feed back and excess noise suppression. Exterior cable to hub box, if more than 5 years old may need replaced.
The ratio of nodes to homes on that node is a major factor. Too many homes, reduced signal. Thus X-1 Will not work correctly.
I've spent 11 months working and training techs that come to work on system to get it to work.

My request to Comcast is for each field tech to have an X-1 System for free at their home, thus they can train themselves on system. This will let them troubleshoot issues and help resolve customer issues before they go to competitor.

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I believe that Comcast employees do indeed get their system for a very reduced cost or even free. It is ludicrous to think that when we go in to a service center or talk with a tech on phone or in our home that they are not platform users. I know that the last time I was in the service center the rep admitted she had some of the same issues I do and she documented them and promised  to escalate but I have not been back nor have I heard anything. She was very knowledgeable.

I tried to call you about this because I wanted to know if the XID was still giving you a black screen.  I also had a few questions for you.

Brandon - would you please specify who you are posting to?

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@adammusic22 wrote:
I also just experienced the glitch where i try to resume watching a recording that i stopped watching later in the episode, where clicking resume just started me over.

This is probably the most buggy update ever.

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The Corporate.comcast.com page with the "new this month" updates, should be required to list all the updates.

ie.

- Language Choice at Installation.

- Favorite Teams Now in Sports Guide View.

- When you return to watch the rest of your recording, you will inconveniently start over at the beginning.

- Shuffle feature added.

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tctc wrote:

The Corporate.comcast.com page with the "new this month" updates, should be required to list all the updates.

ie.

- Language Choice at Installation.

- Favorite Teams Now in Sports Guide View.

- When you return to watch the rest of your recording, you will inconveniantly start over at the beginning.

- Shuffle feature added.

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HAHAHAHA. I literally laughed out loud. 

oops sorry about that, I was posting to you, Kaniac.

Thanks, Brandon. Were you calling from a Pennsylvania number? I received 2 phone calls from a PA#, so I blocked it. I have been receiving a TON of spam calls in the last couple of months, so my habit lately has just been to block any unfamiliar number that calls me more than once in a short period. If it had said Comcast, I might have answered. 

I'll see about unblocking it, and you can try again.