X1 Technical Issues

Thanks - I have talked with Comcast multiple times and they can't figure out why it won't activate, even with a replacement cable box we have no signal. I am waiting for a call back from their technical support because they needed to "research".

I haven't tried that but I'd be very reluctant because I screwed up my multisystem Control4 remote in my family room by rebooting the main X1 DVR (hoping it might reboot the Xi3) and now have to have ListenUp return and set it up again.

I have the X1 box and can see all my recordings on all my devices but I get this issue everytime I try and watch a recording via the xfinity website. I have tried multiple computers and multiple web browsers over a time period of several days. 

Your connection has been interrupted.

(Error 500: Internal server error)

This may be a temporary issue so try again shortly.

Try Again

Just for grins, 

I can force an Audio-Out-Of-Synch on unsuspecting guests and the wife!!!!

Just turn on the Audio receiver (Optical from DVR to Receiver) and also crank up the TV's volume ( HDMI from DVR to TV )..... just to the point of being wierd!!!!

Works everytime....guests just sit there with a strange look on thier faces!!!

Audio is out of sync with the picture on our X1 box. This all started in late February. Before this we had no problem with the box. A tech came out and replaced the box, but we still have the same issue with the new box. It's not the TV because we've tested other devices (DVD player, etc...) and it's fine.

A supervisor tech recently came out and basically had no idea what was causing it or how to fix it. If I had to guess I'd say it's software/firmware related.

Please help.

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@HelpMeX1 wrote:

Audio is out of sync with the picture on our X1 box. This all started in late February. Before this we had no problem with the box. A tech came out and replaced the box, but we still have the same issue with the new box. It's not the TV because we've tested other devices (DVD player, etc...) and it's fine.

 

A supervisor tech recently came out and basically had no idea what was causing it or how to fix it. If I had to guess I'd say it's software/firmware related.

 

Please help.

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When TECH replaced Box, what is the make/model of the new BOX?

How is your BOX connected to the TV?

Do you have an AUDIO Receiver in this mix?

-=Ray=- 

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@geek46 wrote:

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@HelpMeX1 wrote:

Audio is out of sync with the picture on our X1 box. This all started in late February. Before this we had no problem with the box. A tech came out and replaced the box, but we still have the same issue with the new box. It's not the TV because we've tested other devices (DVD player, etc...) and it's fine.

 

A supervisor tech recently came out and basically had no idea what was causing it or how to fix it. If I had to guess I'd say it's software/firmware related.

 

Please help.

---

When TECH replaced Box, what is the make/model of the new BOX?

How is your BOX connected to the TV?

Do you have an AUDIO Receiver in this mix?

 

-=Ray=- 

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Not sure what the make/model is of the box, I'll have to check. Box is connected to the TV via HDMI cord (which I replaced just to make sure it wasn't that). There is no audio receiver in the mix, sound just comes from the TVs speakers.

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@geek46 wrote:

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@HelpMeX1 wrote:

Not sure what the make/model is of the box, I'll have to check. Box is connected to the TV via HDMI cord (which I replaced just to make sure it wasn't that). There is no audio receiver in the mix, sound just comes from the TVs speakers.

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It may explain things.... look in bottom right corner of front.... you will see XG1-A or XG1-P....

Pace is known for audio hiccups, Arris less so....although recent FW/STB updates seem to taking care of issues.... you could also check what version of FW/STB you have by looking in Settings..

 

-=Ray=-

 

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The box says XG1-P on the front of the box. Other settings are as follows:

XRE Server Version: 1.50.08     3/19/2015

XRE Protocol Version: 2.8.0

Receiver Native Version: 2.0.0

STB Version: PX013AN 2.0p13s1

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@geek46 wrote:

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@HelpMeX1 wrote:

The box says XG1-P on the front of the box. Other settings are as follows:

 

XRE Server Version: 1.50.08     3/19/2015

XRE Protocol Version: 2.8.0

Receiver Native Version: 2.0.0

STB Version: PX013AN 2.0p13s1

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Interesting... that looks like a PACE V3 DVR....  I "had" oneof those when they first came out...  a lot of issued with Audio and especially with LAG ( box to X1 network ) ....trying to change channels and even turning ON were too much of a chore.... spent more time rebooting this box than using it...    I had it replaceed with an XG-1 A (Arris) and now have 2 of those in the home...no problems whatsoever now.   Well....  at least those I can live with!!!  : )

 

-=Ray=-

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Thanks for the info. If I request an XG-1 A (Arris) to replace my current box will Comcast be willing to do that?

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@HelpMeX1 wrote:

The box says XG1-P on the front of the box. Other settings are as follows:

 

XRE Server Version: 1.50.08     3/19/2015

XRE Protocol Version: 2.8.0

Receiver Native Version: 2.0.0

STB Version: PX013AN 2.0p13s1

---

Interesting... that looks like a PACE V3 DVR....  I "had" oneof those when they first came out...  a lot of issued with Audio and especially with LAG ( box to X1 network ) ....trying to change channels and even turning ON were too much of a chore.... spent more time rebooting this box than using it...    I had it replaceed with an XG-1 A (Arris) and now have 2 of those in the home...no problems whatsoever now.   Well....  at least those I can live with!!!  : )

-=Ray=-

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@HelpMeX1 wrote:

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@geek46 wrote:

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@HelpMeX1 wrote:

The box says XG1-P on the front of the box. Other settings are as follows:

 

XRE Server Version: 1.50.08     3/19/2015

XRE Protocol Version: 2.8.0

Receiver Native Version: 2.0.0

STB Version: PX013AN 2.0p13s1

---

Interesting... that looks like a PACE V3 DVR....  I "had" oneof those when they first came out...  a lot of issued with Audio and especially with LAG ( box to X1 network ) ....trying to change channels and even turning ON were too much of a chore.... spent more time rebooting this box than using it...    I had it replaceed with an XG-1 A (Arris) and now have 2 of those in the home...no problems whatsoever now.   Well....  at least those I can live with!!!  : )

 

-=Ray=-

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Thanks for the info. If I request an XG-1 A (Arris) to replace my current box will Comcast be willing to do that?

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I don't know what your "market" has available....you may need to call into the local franchise and ask if you can do that.... some areas allow for Self-Install.... in your case, if it is available you should do it IMO....  You've already had enopugh Tech's out and lines replaced.... sounds like a bad box to me.

Good Luck!

-=Ray=-

Having probs with my bedroom box, it used to do sleep mode and have the same prob so we leave it on 24/7 and it still does the prob.

the prob is when we hit guide it keeps saying it cant connect to the x1 platofrm, its getting to the point we have to watch the same channel all night, its driving my wife crazy since she likes to watch tv before going to sleep.

When I hit guide a yellow light is already on and a red one flashes and the blue circle light which we keep off comes on.

We cant even control the xfinity button.

Every buttton we touch it does the same thing,

I pulled the plug and reset it and still nothing.

HELP PLZ!!!

I wanted to note that I saw an update come through on my box am still seeing the issue of the output resolution reverting back to 720p.  My STB version is PX013AN_2.014s1_PROD_HYBse.  XRE version is 1.51.04.  My TV is a Sony Bravia W630B.  Comcastneal noted in another thread that this was supposed to be fixed soon, so most of us were hoping that it would have come in the March updates.  Is there an updated ETA for this fix?