X1 Stuck on Welcome

The X1 box is stuck on the Welcome. Bienvenido. Bienvenue screen. I’ve already turned the tv off and on. And I had to unplug the X1 box because when I pressed on the power button nothing happened.

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XfinityMartyR

Official Employee

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1.4K Messages

5 days ago

user_6khf15 Hello, thanks for reaching out! Did you get past the Welcome screen on the X1 TV box?

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U

user_6khf15

2 Messages

No I have not. I saw on the xfinity app that there is a known issue and that they are working on it.

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5 days ago

0

Yes, we are having a footprint wide TV service interruption with some networks. However, I would think the TV box would still activate for you. Please send us a direct message, so we can take a look for you.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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5 days ago

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X1

user_6khf15

X1 Stuck on Welcome

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