Visitor
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2 Messages
x1 stuck on welcome screen
My X1 box is stuck on Welcome screen for last 3 days. It just keeps rebooting. It's affecting all 3 cable boxes. There are no outages in my area. I've tried to reset the boxes, unplugged them and still nothing. They tried to send a signal and it didn't reach my boxes. I've used the xfinity chat person which was useless. Can someone help me with this?
user_b39bc8
Visitor
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2 Messages
2 years ago
is there a 1800 number to call?
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user_abe529
Visitor
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7 Messages
2 years ago
Our x1 DVR box started doing this after an upgrade? a while ago. What really works is to power cycle the box and set a 4 minute timer. The box normally takes 3 minutes to get past the first welcome screen and it will reboot some time later if not. If it does not go to the second welcome after 4 min, power cycle the box again. Ours reliably gets by the first welcome on the second try.
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