Ilianastephanie's profile

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1 Message

Wed, Jun 17, 2020 6:00 PM

X1 Stuck on Blue Screen

My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.
Call Xfinity not one helps should receive a phone call from technical but nothing



Diamond Problem Solver


25.9K Messages

1 y ago

Swap it out, there’s no coming back from this error

Official Employee


2.5K Messages

1 y ago

Hi, Ilianastephanie! I have replied to your PM. Please get back to me there at your convenience and I will be glad to help you out!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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