Ilianastephanie's profile

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Wednesday, June 17th, 2020 6:00 PM

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X1 Stuck on Blue Screen


My X1 box is stuck on a blue screen saying “Preparing your box for new software...”

I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.
Call Xfinity not one helps should receive a phone call from technical but nothing

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Gold Problem Solver

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25.9K Messages

5 years ago

Swap it out, there’s no coming back from this error

Gold Problem Solver

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3.3K Messages

5 years ago

Hi, Ilianastephanie! I have replied to your PM. Please get back to me there at your convenience and I will be glad to help you out!

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