New Poster
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1 Message
X1 Stuck on Blue Screen
My X1 box is stuck on a blue screen saying “Preparing your box for new software...”
I have no status bar but there are DOCSIS status for various things all saying DONE or OK except Registration in Progress has no status. Every time I reboot the box it gets stuck here.
Call Xfinity not one helps should receive a phone call from technical but nothing
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
1 y ago
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ComcastMorgan
Official Employee
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2.5K Messages
1 y ago
Hi, Ilianastephanie! I have replied to your PM. Please get back to me there at your convenience and I will be glad to help you out!
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