x1 stuck on 3 dots in lower left screen

Help before I kill this thing.  New box a few weeks ago and I am so sorry we did this.  The thing locks up just about every day.  Now I'm stuck after unpair/repair of remote and following the prompts to "continue to set up my new box".  Now I've been stuck for about an hour on a black screen with three pulsing dots in the lower left corner.