Tek's profile

Problem Solver

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977 Messages

Friday, April 10th, 2026 2:27 AM

X1 Streaming Apps on XG1v4 Experience Degrading

I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. 

  • Paramount + - No longer supports 5.1 Surround Sound and lacks 4k content. 
  • YouTube - No longer supports 5.1 Surround. 
  • HBO Max - Constant performance issues and stuttering. Supports Dolby Surround. 
  • Netflix - Red loading circle when selecting shows from the X1 guide. Works fine if you just launch the all and select the snow directly. Supports Dolby Surround. 

Peacock, Disney+, and Apple TV are the only apps left that function flawlessly. 

Hoping Xfinity can correct these issues so customers can have a seamless TV experience again. As of now, I am slowly just using apps on my Smart Google TV and they work fine. However, not having all your entertainment on one platform is frustrating. 

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Official Employee

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699 Messages

11 hours ago

Hey there, Tek! We appreciate you reaching out regarding your recent streaming experience. It is a priority to ensure you are enjoying your TV experience with peace of mind. I am sorry to hear this is not the case. By chance, have you tried these steps below? 

-Clear Locally Stored Data: This is the most effective fix for app-specific glitches.
-Press the Xfinity button on your remote.
-Navigate to Settings (gear icon) and press OK.
-Go to Privacy > Locally stored data and press OK.

 

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