FemMorpheus's profile

New Poster


2 Messages

Tue, Oct 20, 2020 4:00 PM

X1 secondary box

I just upgraded to x1 in order to get ultra HD for my new TV. My old TV is just uses HD, and the "streaming" x1 box doesn't get a signal in my living room. Can I just keep my old box (which still works, and uses a cable connection) instead of the not-helpful-because-it-doesn't-work streaming box?



Official Employee


2.7K Messages

6 m ago

Hello, FemMorpheus! Welcome to the Xfinity Forums. I'm glad you reached out to us here for help with your new X1 box. It's exciting to hear you've made the upgrade and I would love to work with you to get it working correctly so you can enjoy it! Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
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