Rmartin1437's profile

New Poster

 • 

1 Message

Wed, Mar 10, 2021 5:00 PM

X1 screen. no viewing options

The input on my tv is correct and the X1 screen only shows "account   Settings   Help" and below it says refresh. Multiple refreshes have done nothing. The error received after clicking help shows " ENT-22013 That didn't go as planned."

Cords are not damaged and are properly in outlets. Trouble shooting has gotten me nowhere. Please help 

Responses

XfinityRay

Official Employee

 • 

264 Messages

5 m ago

Hello, @Rmartin1437. Thank you for reaching out about your TV service. Great job with the troubleshooting steps you tried. We would like to look further into what is causing this. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."

New Poster

 • 

3 Messages

5 m ago

Same exact problem here as well. 

XfinityAmir

Official Employee

 • 

6.4K Messages

5 m ago

Hi angelno9, if you're having the same issue we can help. Just send us a private message by click on my name (ComcastAmir) then click "send a message". 

Visitor

 • 

1 Message

4 m ago

Same problem. What is the fix?

Visitor

 • 

1 Message

4 m ago

Same problem here. Called support 3 times already. 

Visitor

 • 

1 Message

4 m ago

Exact same problem here, but with my Flex device.

(edited)

Visitor

 • 

1 Message

3 m ago

Has anyone solved this yet? 4 calls to support and no one has a clue... I have too many hours wasted on this.

Visitor

 • 

1 Message

2 m ago

I’m having the same issue, which arose this morning. Manually rebooting the box has done nothing. 

Visitor

 • 

2 Messages

2 m ago

Same issue.  The voice button still works so you can use it to load apps like Netflix and bypass the error.

Visitor

 • 

2 Messages

2 m ago

I'm having this issue now.  Rebooting the device does nothing and neither does power cycling the router.  The voice button does work, so I am able to watch that way, but how do I fix this so I can get back to the old home screen?

Visitor

 • 

2 Messages

1 m ago

How did you fix this problem ?

Visitor

 • 

2 Messages

1 m ago

Same here, what is the solution?

Visitor

 • 

1 Message

1 m ago

same problem, what’s the solution it’s so annoying.

Visitor

 • 

1 Message

1 m ago

same issue here.  just started tonight.  The "use voice commands to launch an app" workaround works, but its less than ideal.  

(edited)

Visitor

 • 

1 Message

1 m ago

flex working great then all of a sudden ENT-22013.  I see lots of people, I mean LOTS OF PEOPLE WITH THIS PROBLEM AND NO ANSWERS. DOES ANYONE HAVE ANY IDEA HOW TO SOLVE THIS?????????????

New to the Community?

Start Here