New Poster
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1 Message
X1 screen. no viewing options
The input on my tv is correct and the X1 screen only shows "account Settings Help" and below it says refresh. Multiple refreshes have done nothing. The error received after clicking help shows " ENT-22013 That didn't go as planned."
Cords are not damaged and are properly in outlets. Trouble shooting has gotten me nowhere. Please help
Responses
XfinityRay
Official Employee
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264 Messages
5 m ago
Hello, @Rmartin1437. Thank you for reaching out about your TV service. Great job with the troubleshooting steps you tried. We would like to look further into what is causing this. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
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angelno9
New Poster
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3 Messages
5 m ago
Same exact problem here as well.
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XfinityAmir
Official Employee
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6.4K Messages
5 m ago
Hi angelno9, if you're having the same issue we can help. Just send us a private message by click on my name (ComcastAmir) then click "send a message".
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user_1c80ec
Visitor
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1 Message
4 m ago
Same problem. What is the fix?
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user_046299
Visitor
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1 Message
4 m ago
Same problem here. Called support 3 times already.
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user_832084
Visitor
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1 Message
4 m ago
Exact same problem here, but with my Flex device.
(edited)
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EmersonHart13
Visitor
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1 Message
3 m ago
Has anyone solved this yet? 4 calls to support and no one has a clue... I have too many hours wasted on this.
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user_4ada33
Visitor
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1 Message
2 m ago
I’m having the same issue, which arose this morning. Manually rebooting the box has done nothing.
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user_508f79
Visitor
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2 Messages
2 m ago
Same issue. The voice button still works so you can use it to load apps like Netflix and bypass the error.
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user_d51522
Visitor
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2 Messages
2 m ago
I'm having this issue now. Rebooting the device does nothing and neither does power cycling the router. The voice button does work, so I am able to watch that way, but how do I fix this so I can get back to the old home screen?
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user_9194aa
Visitor
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2 Messages
1 m ago
How did you fix this problem ?
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user_9194aa
Visitor
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2 Messages
1 m ago
Same here, what is the solution?
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Nexus0405
Visitor
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1 Message
1 m ago
same problem, what’s the solution it’s so annoying.
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user_d9652b
Visitor
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1 Message
1 m ago
same issue here. just started tonight. The "use voice commands to launch an app" workaround works, but its less than ideal.
(edited)
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Prendad
Visitor
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1 Message
1 m ago
flex working great then all of a sudden ENT-22013. I see lots of people, I mean LOTS OF PEOPLE WITH THIS PROBLEM AND NO ANSWERS. DOES ANYONE HAVE ANY IDEA HOW TO SOLVE THIS?????????????
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