Thu, Dec 24, 2020 10:00 AM
Just added a X1 box to my house and the satellite box is not working/ receiving a signal. I am getting error code RDK-03036
6 m ago
Diamond Problem Solver
They have all worked in the past i tested 2 of the 3 and same error on both. I have also read that if the main wire is connected to the voip it won't work but when i moved it over to port one everything stopped working.
They have all worked in the past i test 2 of the 3 and same error on both
Hey there, @PaPaMidnight,
Our team can take a look into your account and help activate any boxes. As has been mentioned, we will take a look at the coax outlet as well. Can you please private message me your full name and service address? Thank you for posting to our forums. To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.