X1 Remote stops working
I have been having a problem with the X1 box communicating with the remote (both XR11 and 15 models). After a box reset the remote will work fine for about 1/2 a day and then it will begin requiring multiple tries for the box to recognize a command from the remote. This has been going on since July 2020. I have tried three remotes, (four sets of batteries) and two set top boxes. I have been on the phone with a tech and an online chat. In both of those instances the tech sent various commands to the box, which worked like the reset function for about 1/2 a day, after which the problem would start again. The longer the time from the reset the more difficult it becomes to send a command from the remote to the box. I have tried to use the mobile app (android and IOS) to send commands and again it works for a while but then I just get a message on the app that it cannot communicate with the set top box. Do I need to get an Xfinity tech to come to the house, or has anyone else had this problem and found a solution.