BJB-12127's profile

New Poster

 • 

2 Messages

Mon, May 17, 2021 11:46 PM

X1 remote and Samsung QN900A 8K tv

We just installed a Samsung QN900A tv with an X1 box. The TV recognized the remote and paired it automatically during set up. Most everything works fine with the exception of the volume keys and the power button. We need to use the TV remote to change the volume or turn the set off. The volume is the most annoying. Is there a new pairing code, app for the TV, or something that we can do to get the volume keys on the X1 remote to work?  

Responses

Official Employee

 • 

158 Messages

1 m ago

Hi there, @BJB-12127. 

I'd love to help look into your options on pairing the remote to allow you to control your TV as well. It's never fun having to use two different remote when trying to enjoy your shows. What model remote are you attempting to pair? Different remote models: https://comca.st/2S7rrwL;

New to the Community?

Start Here