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TigerJr
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Rousing Reactor
Much Appreciation

Contributor

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100 Messages

Monday, September 16th, 2024 4:15 AM

X1 Reminders Not Working

Hello All,

I have the X1 HD DVR system and recently the program reminders are not working. 
I am running Release Version 182.0.0

Anyone else having this problem?

Thanks

Question

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Updated 

2 months ago

180

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user_jacnkq

1 Message

2 months ago

I had the same problem so I did a system refresh and seems to be working now. Restart did not help but refresh did. Hope it works for you.

1

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TigerJr

Contributor

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100 Messages

@user_jacnkq​ 

thanks and I’ll give that a try. 
have a great day!

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2 months ago

0

funkateer

New Poster

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3 Messages

2 months ago

Hello. My reminders stopped working over the weekend-- the reminders are still showing as active on the programs I have them set for, however. This is a big issue for me, as I heavily rely on the reminders. 

Last night I restarted the cable box and one reminder appeared, but then they stopped working again. I tried the suggestion above to refresh my cable box and the same thing happened as last night, one reminder appeared and then they stopped working again. 

I googled this issue and found a post on this forum from 2020 that it was a high level issue, because the system could not handle the amount of reminders set by customers. I'm

not sure if this is the issue now, but I hope they will address!

1

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TigerJr

Contributor

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100 Messages

Yes it happened during Covid

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2 months ago

0

JB7795

Visitor

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2 Messages

2 months ago

Same issue here. Reminders are set, but not triggered 

1

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TigerJr

Contributor

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100 Messages

Can someone from Xfinity Support look into this reminder issue and report back to us?

Please!!

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2 months ago

user_7o4mxz

2 Messages

2 months ago

I am as well. I reached out but haven't heard anything back

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TigerJr

Contributor

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100 Messages

@user_7o4mxz​ The more customers that report it then hopefully we will get resolution 

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2 months ago

0

XfinityAlyssaA

Official Employee

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1.7K Messages

Good evening @user_7o4mxz, and happy Tuesday, we hope you are having a fantastic week so far and appreciate you taking the time to reach out on our Community Forums. I'm sorry to hear that program reminders are no longer working, rest assured our team is here to help. We'd be happy to run through some troubleshooting steps. How long ago did they stop working? May if this is occurring on multiple cable boxes or just one? Have you attempted any troubleshooting steps yet such as restarting your cable box?

 

We look forward to hearing back from you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_a3bd41

Visitor

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1 Message

2 months ago

Yes….no longer getting reminders either. Stopped a couple of days ago.

Typically, Xfinity won’t have a fix or answer to resolve!

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TigerJr

Contributor

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100 Messages

@user_a3bd41​ You maybe right but we have to try to create awareness with Xfinity Support team. 

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2 months ago

0

XfinitySara

Official Employee

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1.3K Messages

Hey there, @user_a3bd41! The original author of this post reported the issue as resolved as of yesterday, 9/18. Has it also been resolved for you? If not, we're happy to convert your comment into its own post so that we can work with you directly. Just let us know!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

Bhs1

Regular Visitor

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5 Messages

2 months ago

I am having the same problem I have the same version. I hope this will be fixed!! I have tried everything, including restarting the box and system refresh. 

7

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TigerJr

Contributor

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100 Messages

@Bhs1​ Last time this was an issue it was on the Xfinity server side and required their engineers to resolve it.

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2 months ago

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funkateer

New Poster

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3 Messages

I do not want to get too excited, but I just got a reminder! Anyone else? I'll report back if they stop again.

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2 months ago

0

Bhs1

Regular Visitor

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5 Messages

Me too! Just started working again this afternoon. So far so good. Fingers crossed.

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2 months ago

0

XfinityThomasC

Official Employee

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2K Messages

Hello, @TigerJr I'd like to troubleshoot this issue with you. If I can't resolve it remotely, I can open a ticket to have upper tier support investigate it further. 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

TigerJr

Contributor

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100 Messages

@funkateer​ yes, reminders worked again yesterday. 

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2 months ago

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JB7795

Visitor

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2 Messages

2 months ago

The system refresh worked! My reminders are reminding! Yeah!

1

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TigerJr

Contributor

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100 Messages

Excellent news. My reminders worked yesterday let’s hope today will be a two day trend. 

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2 months ago

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