X1 Recording Conflict

Hello,

I have two X1 Arris XG1v4 4K boxes on my account which gives me a grand total of 12 tuners to record shows. Just today I ran into an issue where my recordings / tuners have been restricted to only 6.

Is this recent or is there something wrong with my account? Every time I go to schedule a recording for the 7th show it's telling me "Recording Conflict" and it asks me to cancel an already scheduled recording. I have tried on both boxes and they still give me the same "Recording Conflict" message.

Thanks in advance!

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Responses

Accepted Solution

Rustyben

Expert

•

24.6K Messages

4 years ago

@bruistopher wrote:

Hello,

I have two X1 Arris XG1v4 4K boxes on my account which gives me a grand total of 12 tuners to record shows. Just today I ran into an issue where my recordings / tuners have been restricted to only 6.

Is this recent or is there something wrong with my account? Every time I go to schedule a recording for the 7th show it's telling me "Recording Conflict" and it asks me to cancel an already scheduled recording. I have tried on both boxes and they still give me the same "Recording Conflict" message.

Thanks in advance!

I currently have 4 DVRs and it adds no extra tuners, 6 is the max for recording simultaneously no matter how many DVRs. you can help by removing any 'extra' at front and back where you start recording before and keep recording after the actual time. the adding of extra time on a recording ties the tuner up past the start of the next block causing a no-tuner-available. if you actually have 7 to record at the same time, one will have to be watched on-demand.

0

Lucy1080

Regular Visitor

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3 Messages

4 years ago

I’ve had a “ticket” in waiting for a supervisor to call since Feb 16th; there is a way to get more recordings and I’m supposedly paying for it already but after 3 repeat calls, I still haven’t had any resolution to my situation. No one ever returned the calls and when I speak directly to customer service, I’m on for hours with no results.

1

0

XfinityJamesC

Official Employee

•

2.2K Messages

Greetings, @Lucy1080! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you never received a callback on your ticket, but you have definitely come to the right place for assistance.

If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then select "Xfinity Support" to initiate a live chat.

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4 years ago

0

X1

bruistopher

X1 Recording Conflict

Rustyben

Lucy1080

XfinityJamesC

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