Contributor
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41 Messages
X1 recorded program stops playing, asks if I want to delete
Programs I record and play back are abruptly stopping midway through the playback, long before the recording has ended. When this occurs, X1 pauses and then a pop asks whether to delete or not delete. Some times, when the programs abruptly stops, another popup occurs saying that X1 is having a problem, the programing halts for a few seconds, and then resumes with a gap in the playback. This abrupt stoppage occurs on a variety of recordings from a multitude of different channels, and frequently occurs several times during a single recording.
At best, this is a huge nuisance. At worst, this is a serious bug.
What is the solution?
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@agentLXXXVI
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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agentLXXXVI
Contributor
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41 Messages
3 years ago
@XfinityHeather Thanks. I contacted Xfinity support. I guess they reset my cable box. To quote a part of their chat "... I have sent the correct signals to the box, to have this issue resolved...." I won't know if their fix was successful until I watch several recorded shows looking for the fault to occur. I plan to post a reply when I have done that.
(edited)
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agentLXXXVI
Contributor
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41 Messages
3 years ago
After 5 days post 'correct signals' fix, the problem continues. More frequently a popup window appears at the upper right of the screen which says that there has been a problem at xfinity's end, and they're sorry. After a few seconds, the recording continues at a time point past where it unexpectedly stopped.
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