1 Message
X1 receiver loud fan
We just received our new X1 receiver and the fan or PS are loud. The old box was quiet, we need to get this resolved.
1 Message
We just received our new X1 receiver and the fan or PS are loud. The old box was quiet, we need to get this resolved.
EG
Expert
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107.2K Messages
1 year ago
A common problem. The cooling fan is malfunctioning. There is no fix other than to get it swapped out for another. Take it to your local Xfinity store for the fastest option, or ship it back for free via UPS and have them ship you another one. You can even get *home pickup*.
https://www.xfinity.com/support/articles/returning-your-equipment
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XfinityPaula
Official Employee
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1.2K Messages
1 year ago
@EG Awesome info! Thank you for sharing the options for exchanging the cable box.
@user_g9wkdp @EG is correct, it sounds like an issue with the device and we would have to swap it. Were you able to visit a Xfinity store or do you need help with the exchange?
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