Visitor
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1 Message
X1 Platform Update Download Status: Image too big
My main TV Box has the three front leds rotating in a blinking patten and the message on the TV is X1 Platform Update, third line is Download Status: Image too big.
I tried going through the support menu, but the system is designed to route you through simple solutions and does not seem to offer any help beyond repeating the same steps and offering to remotely reset my TV Box. After that, it states that it is fixed and does not offer any ability to dispute that claim.
I do not see any way to actually put in a trouble ticket, so I am resorting to using a forum.
CCJimmy
Problem Solver
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492 Messages
3 years ago
Hello @user_b48049, thanks for reaching out to us. We will be happy to assist you with your cable box issue. When you reset your box, does the same message appear every time?
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user_68fffb
Visitor
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1 Message
3 years ago
We got a new box from the local Xfinity store yesterday morning. Hooked it up, it booted, and we watched for almost an hour.
4 hours later I saw the front panel showing "boot", turned on the TV and had no HDMI output from the box.
I cycled power to reset the box.
It came up and began attempting an "X1 Platform Update" which promptly failed with an error message stating "Image too big".
It repeats this attempted update and always gets the same result.
Resetting the box by cycling power to it does not change the symptoms.
Sending a refresh to the box from the Xfinity website does not change the symptoms.
I really hope the Support people have a better answer than "check your wire connections", "reset the box", or "bring it in for an exchange".
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