Randylira31's profile

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Tuesday, April 24th, 2018 5:00 PM

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X1 Platform - Continues to say connecting to entertainment experience

My TV continues to show Welcome to the X1 Playforn connecting to your entertainment experience...how do I get it to clear and go back to the channel I am watching rather than just listening to the channel?

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Gold Problem Solver

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5K Messages

7 years ago

Randylira31 -- Were you able to get this resolved? 

New Poster

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1 Message

7 years ago

I just turned on my TV and the "Welcome to the X1 Platform: Connecting to your entertainment experience" is what I see. Is there a resolution for this?

Gold Problem Solver

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5K Messages

7 years ago

Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue? 

New Poster

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2 Messages

7 years ago

That was your considered advice?

 

New Poster

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1 Message

7 years ago

Why X1 Platform showing ? I can hear tv, But no picture

New Poster

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3 Messages

7 years ago

i have the same issue.  unplugging it and plugging back in didnt work.

whats next????

 

Regular Visitor

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1 Message

7 years ago

can't get out of X1 Platform...turned on by mistake

Expert

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24.6K Messages

7 years ago


@david107 wrote:

can't get out of X1 Platform...turned on by mistake


are you receiving any error message and error message number?

Gold Problem Solver

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3.4K Messages

7 years ago

Hello, david107!

If you could give us a bit more information about the trouble you are having we would be more than happy to help you get this issue resolved. 

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