Randylira31's profile

New Poster

 • 

1 Message

Tue, Apr 24, 2018 5:00 PM

X1 Platform - Continues to say connecting to entertainment experience

My TV continues to show Welcome to the X1 Playforn connecting to your entertainment experience...how do I get it to clear and go back to the channel I am watching rather than just listening to the channel?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCShane

Bronze Problem Solver

 • 

5K Messages

3 y ago

Randylira31 -- Were you able to get this resolved? 

New Poster

 • 

1 Message

3 y ago

I just turned on my TV and the "Welcome to the X1 Platform: Connecting to your entertainment experience" is what I see. Is there a resolution for this?
CCShane

Bronze Problem Solver

 • 

5K Messages

3 y ago

Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue? 

New Poster

 • 

2 Messages

3 y ago

That was your considered advice?

 

New Poster

 • 

1 Message

3 y ago

Why X1 Platform showing ? I can hear tv, But no picture

New Poster

 • 

3 Messages

3 y ago

i have the same issue.  unplugging it and plugging back in didnt work.

whats next????

 

Regular Visitor

 • 

1 Message

3 y ago

can't get out of X1 Platform...turned on by mistake

Rustyben

Expert

 • 

24K Messages

3 y ago


@david107 wrote:

can't get out of X1 Platform...turned on by mistake


are you receiving any error message and error message number?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.7K Messages

3 y ago

Hello, david107!

If you could give us a bit more information about the trouble you are having we would be more than happy to help you get this issue resolved. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here