New Poster
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1 Message
X1 Platform - Continues to say connecting to entertainment experience
My TV continues to show Welcome to the X1 Playforn connecting to your entertainment experience...how do I get it to clear and go back to the channel I am watching rather than just listening to the channel?
Responses
CCShane
Bronze Problem Solver
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5K Messages
3 y ago
Randylira31 -- Were you able to get this resolved?
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Doctormorty
New Poster
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1 Message
3 y ago
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CCShane
Bronze Problem Solver
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5K Messages
3 y ago
Thank you, did you try to unplug the box and plug it back in as mentioned before? Which box is giving you this issue?
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chettacka
New Poster
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2 Messages
3 y ago
That was your considered advice?
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Nancy652
New Poster
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1 Message
3 y ago
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nightwhale
New Poster
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3 Messages
3 y ago
i have the same issue. unplugging it and plugging back in didnt work.
whats next????
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david107
Regular Visitor
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1 Message
3 y ago
can't get out of X1 Platform...turned on by mistake
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Rustyben
Expert
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24K Messages
3 y ago
are you receiving any error message and error message number?
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ComcastTambrey
Official Employee
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2.7K Messages
3 y ago
Hello, david107!
If you could give us a bit more information about the trouble you are having we would be more than happy to help you get this issue resolved.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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