Visitor
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1 Message
x1 pixelation
All my recordings either skip or are pixelated, I spend a lot of money on services for my stuff not to work. Can you let me know how much it will cost to get out of my contract?
Thank you
Visitor
•
1 Message
All my recordings either skip or are pixelated, I spend a lot of money on services for my stuff not to work. Can you let me know how much it will cost to get out of my contract?
Thank you
XfinityKei
Official Employee
•
1.7K Messages
2 years ago
Hello @mike1204, Thanks for coming to our community for help! I'm sorry to hear about your DVR issues. We can certainly take a look to troubleshoot your box. To confirm any contract details I will need your account pulled up! Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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