New Poster
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1 Message
X1 not allowing 5 shows to watch/ record at once
I have an x1 box, 3 WiFi boxes and one other x1 box. Why can't I record 2 shows and watch 2 other channels on my other TVs? It says that it will cancel the recording if I change the channel. I thought I could record and/or watch up to 5 shows at once?
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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Rustyben
Expert
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24.6K Messages
6 years ago
adding... would you go to the DVR connected set top box and use voice command 'about' and reply with the rest of the line after "STB version..." you may have a 5 tuner DVR instead of a 6 tuner DVR.
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Randers204
New Poster
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1 Message
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
do you have at least one working installed X1 set top box in your home?
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