Wed, Dec 16, 2020 1:00 PM
Error Code XRE-03007
Please wait while we connect you to your entertainment experience.
Customer support has not helped. It says go to myaccount for information, but no info there.
6 m ago
Diamond Problem Solver
@Locher6120 wrote:Error Code XRE-03007Please wait while we connect you to your entertainment experience. Customer support has not helped. It says go to myaccount for information, but no info there.
according to this article: https://www.xfinity.com/support/articles/x1-errorcode-xre-03007-stb-is-in-suspended-mode
The box is in suspend mode. If the issue continues, check with the Billing Dept.
Hi, Locher6120. Thanks for letting us know! We want to help. We can work with you and attempt to send a few signals over to the box. If for some reason that still doesn't work, we can help with scheduling a technician out. Does that sound good? To get started, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.