Regular Visitor
•
2 Messages
X1 new box error code
Error Code XRE-03007
Please wait while we connect you to your entertainment experience.
Customer support has not helped. It says go to myaccount for information, but no info there.
Regular Visitor
•
2 Messages
Error Code XRE-03007
Please wait while we connect you to your entertainment experience.
Customer support has not helped. It says go to myaccount for information, but no info there.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
6 m ago
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RadTV
Problem Solver
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526 Messages
6 m ago
according to this article: https://www.xfinity.com/support/articles/x1-errorcode-xre-03007-stb-is-in-suspended-mode
The box is in suspend mode. If the issue continues, check with the Billing Dept.
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Locher6120
Regular Visitor
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2 Messages
6 m ago
New install
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0
CCAndrew
Diamond Problem Solver
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25.9K Messages
6 m ago
0
0
ComcastMorgan
Official Employee
•
2.5K Messages
6 m ago
Hi, Locher6120. Thanks for letting us know! We want to help. We can work with you and attempt to send a few signals over to the box. If for some reason that still doesn't work, we can help with scheduling a technician out. Does that sound good? To get started, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
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