X1 Mini Boxes Not Responding - Won't Reboot
For the past 2 weeks, two of my X1 "mini boxes" will not come on. It is always the same two boxes every time and the same message comes on the pink colored screen "Sorry, we have having some trouble". Then it offers to re-boot (which I do) and it cycles through. The "welcome screen" come on, it spins and spins and then it goes back to the same pink screen.
I had a tech come out this past weekend. Of course it started working before he came. He checked all of the levels coming into the house and they were totally fine. He said they were sufficient. What does this tell you? Every other TV in the house works and the internet and phone work. It is just these two boxes. One of the mini boxes that's not working is brand new by the way (one week old). I swapped it out thinking maybe it was a hardware problem. Obviously not. Very frustrated customer who pays close to 400 a month for Comcast. Maybe not for long.