1ajv4's profile

Regular Visitor

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5 Messages

Sat, May 2, 2020 3:00 AM

Closed

X1 Intermittent Sound Cut Out Skipping Audio Issue

Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it.

Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally drove me insane 🤪

I’ve tried to reset the box via the app as well as unplugging the power source from the box and tv & a factory reset. Per the guidance from previous posts, it was suggested to change the audio from the HDMI audio output auto detect to the SAP audio language reset. Nothing worked.

HOWEVER what DID????

Changing the video display output resolution from 16:9, 1080p HD to 16:9, 1080i HD.

I tested this theory and switched back to the 1080p and it started skipping again. Switched it to i and it stopped.

Voila!

Hope this same solution works for you guys!

I hope you and your families are all safe and healthy!

God bless! 🙏🏼

Visitor

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1 Message

1 m ago

Hello everyone. Please share this. We kept losing the signal, but mostly the sound kept cutting in and out or no sound at all. We did everything and I mean everything and things that we shouldn’t have had to do. The one and only thing we did not do, was change the HDMI cable. That was the very last thing we did. It had been awhile. We changed it with the one that was originally supplied to us, that came with the cable box. Problem solved. Change your HDMI cable that comes supplied with your cable box, even if you think yours is fine. Noticed a crisper picture and the guid was different and crisper. If that happens then you know you needed to change it. We almost switched providers. We couldn’t take it anymore, because it was so bad and couldn’t watch tv at all for 6 months. Stupid us. Comcast doesn’t say to check or change your HDMI cable ever. They send someone out and do everything and nothing changes or they  tell you to tighten your cables etc. so everyone, change your HDMI cable first to a new and more updated one. If Comcast sends you one with your box, then use it. 🙂

Official Employee

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352 Messages

Hello, @user_a8eff3. I'm glad to hear you cable service issues have been resolved and you're now able to enjoy watching your favorite programs. We appreciate you taking the time to share with everyone what help you resolve this problem you were experiencing. Please create a new post if you have any further questions or concerns. 

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