Afritalian's profile

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7 Messages

Mon, Oct 29, 2018 11:00 AM

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X1 Intermittent Sound Cut Out Skipping Audio Issue

Hello! I am posting to hopefully help others in the same boat. I have been experiencing intermittent audio issues on my X1 DVR (not 4k). It would be so random and occur on live TV, on-demand as well as recorded shows, although it was usually worse during recorded shows and on-demand. Sometimes it would occur 6-10 times a minute. AARGH!! I checked the settings on my TV (Samsung 65" curved) as well as the Samsung soundbar and everything was set and connected just fine. Also, it only happens on this TV, not the two in the house connected to invidual HD boxes.

 

I did a ton or research and I FINALLY saw a suggestion in another post that immediately solved the issue: change the audio setting in the DVR to "Stereo" instead of the "Best Option" it auto-selects (Dolby 5.1 in my case.) As soon as I changed it, bam: no more glitchy audio. YAAAAY!

 

I hope this helps other people experiencing this extremely frustrating issue.

 

 

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New Poster

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1 Message

3 y ago

I have the same issue . The audio will skip for a quick second and sounds like an electrical jolt. Happens randomly on live and recorded video. 

I have a Samsung TV with an HDMI splitter in between the TV and DVR. I also have the TV conected to a soundbar via optical cable. I have tried removing the splitter and then the soundbar, but that didn't help.

I read on another forum that I should change my audio settings from "Auto Detect Dolby Digital 5.1" to "Stereo" and it worked for a bit, however the skips were just less frequent. 

STB Version: AXO014AN_3.12p6s1_PROD_sey

New Poster

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4 Messages

3 y ago

I have the same problem (Samsung 4k new TV). Set Top Box set to "Stereo" (event though that deprives me of Dolby 5.1). HDMI Link/CEC is "off." Every so often the audio just winks out, slightly, enough to ruin the moment of whatever I'm watching.

 

I have found that if I go to "Sound Settings" on my TV and switch from PCM to Bitstream, or vice versa -- it doesn't matter, strangely enough -- the problem disappears for that session. But next time I turn the TV on, it's liable to reappear.

 

My STB is AX014AN_3.12p6s1_PROD_sey

 

Any suggestions? Thanks!

 

CCAndrew

Gold Problem Solver

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25.9K Messages

3 y ago

If you were just installed, have another tech out..

New Poster

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1 Message

3 y ago

Same problem here. Just got xfinity last month and not happy. My audio is constantly cutting out at random times. It happens for a few min then stops. Samsung TV. Where is Comcast?
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