X1 Intermittent Sound Cut Out Skipping Audio Issue

So after a visit from comcast in April they put a HD cord on my old dvr without switching it I called again and finally finally after many calls and visits recieved the latest dvr box hey hey it is working! The only downside is I lost most of my old recordings .I can't believe it took so much effort to get a new box I was hoping if they installed I wouldn't lose my old recordings but if you can't watch anything it doesn't matter I suppose.

Ken - that last post was in my wife's name by mistake.  You were checking on the software update for us.

Thanks.

dws37, can you send me a private message? We had a thread going on there but I didn't hear back from you. 

tinabrier, thanks for running those tests. Have you had a chance to play around with the audio settings on the box like the OP referenced? 

I also have intermittent sound issues. It is really quite maddening.

My DVR STB version is PX001AN_3.5p2s1_PROD_sey

It was installed last summer.

I also have intermittent sound issues. It is really quite maddening.

 

My DVR STB version is PX001AN_3.5p2s1_PROD_sey

 

It was installed last summer

newyorker22, are you using surround sound or additional audio equipment or is the sound dropping via stereo? 

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@newyorker22 wrote:

I also have intermittent sound issues. It is really quite maddening.

 

My DVR STB version is PX001AN_3.5p2s1_PROD_sey

 

It was installed last summer.

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adding ... that model is the first and oldest (gen 1 now on generation 4). It has always had issues (5 tuners only, sound cutouts/drops, issues with internet apps). it is the same price as newer DVRs including the xg1v4 4k/uhd DVR (it has its own issues they are working on).

Good catch, Rustyben. I'm also in the business of swapping cable equipment, newyorker22. lol

I am using a sound bar.

But it happens also when I switch to the audio of the television. And it mainly happenes in the evening. I cannot recall it happening in the morning or afternoon.

How do I go about replacing it?

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@newyorker22 wrote:

How do I go about replacing it?

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have a local xfinity store? if you want a 4k xg1v4 go in and swap to use 'for your new 4k TV). keep your remote take power brick and old DVR. keep your xr11 (can use it too). xg1v4 usually comes with more modern xr15 remote.

Sounds like I have the same issue, been on phone with multiple people, had technician replace box, argued to no end its their issue.  Never had 1 single problem on Direct Tv, and last technician said he thought was Samsung UHD Tv...I was like...no...blue ray works perfect, direct Tv works perfect, everything works perfect, except cable box.  pretty sure its not my tv.  Anyways.  I dont know what to do, they have been out to fix and they dont know whats causing it.  

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@bigfoot69 wrote:

Sounds like I have the same issue, been on phone with multiple people, had technician replace box, argued to no end its their issue.  Never had 1 single problem on Direct Tv, and last technician said he thought was Samsung UHD Tv...I was like...no...blue ray works perfect, direct Tv works perfect, everything works perfect, except cable box.  pretty sure its not my tv.  Anyways.  I dont know what to do, they have been out to fix and they dont know whats causing it.  

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using your voice remote "about". what is the rest of the line to right of "STB version"?

Sounds like I have the same issue, been on phone with multiple people, had technician replace box, argued to no end its their issue.  Never had 1 single problem on Direct Tv, and last technician said he thought was Samsung UHD Tv...I was like...no...blue ray works perfect, direct Tv works perfect, everything works perfect, except cable box.  pretty sure its not my tv.  Anyways.  I dont know what to do, they have been out to fix and they dont know whats causing it.  

Hi, bigfoot69. Sorry to hear about your box issues. Are the cut outs on every viewing platform (on demand, live TV, recordings)? 

Ken