X1 Hulu app personalize error..?

I recently Joined Hulu and personalized the profile during setup however when I launch the app on X1, I'm still asked to personalize the profile so when I attempt to do so I'm receiving an error that simple says "an error has occurred. We will try later." I simply have to select finish to reach the main menu. Does anyone know how to fix this error? I have to repeat the process every time.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

RadTV

Problem Solver

•

539 Messages

5 years ago

I used the website to add additional programs and now the error message is gone. The app wanted me to add more programs but for some reason, I couldn't seem to do that using the app.

Fixed.

0

ungerbu

New Poster

•

9 Messages

4 years ago

My issue is the same error message when trying to login or when streaming to the next program buffing error as well sounds like Hulu and Comcast need to put their heads together and figure this out, two mouths of this is more than enough time to figure this out.

1

0

XfinityBillie

Official Employee

•

3.4K Messages

If you are experiencing an error message while trying to log into your Hulu app on the X1 platform I would love to take a look and help you resolve it. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

EG

Expert

•

111.5K Messages

4 years ago

Year old dead thread now being closed.

0

X1

RadTV

X1 Hulu app personalize error..?

RadTV

ungerbu

XfinityBillie

EG

New to the Community?