@RTD19 Are you seeing this on all of your boxes? Can you try completely removing power for a full 30 seconds to see if that fixes the issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Okay, let's take a look. Please, send a DM to Xfinity Support with your full name and address. We will pull up your account and try fixing it from our end.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary •Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging •Click the "New message" (pencil and paper) icon •Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list •Type your message in the text area near the bottom of the window •Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaf
Official Employee
•
510 Messages
20 days ago
Good afternoon @RTD19. Have you done any troubleshooting on your end?
6
0