whereas's profile

New Poster

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2 Messages

Tue, Sep 8, 2020 7:00 AM

X1 DVR Recordings Go Away After Signing Up For a New Plan

We changed our cable plan over the weekend and any recording we hadn't made in the last week or so was deleted and doesn't even show up in the "deleted" section. The DVR wasn't full. 

 

I can only assume this had something to do with the box being refreshed for the new subscription. These are things we've been saving to watch for awhile and this was very disappointing. 

 

Anyone else had this happen? 

Responses

Rustyben

Expert

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24K Messages

7 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.5K Messages

7 m ago

Hi, whereas. Thanks for coming here to the Xfinity Forums for support! Sorry to hear about the situations with your recordings. We want to help!

 

Are you still able to setup new recordings?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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2 Messages

7 m ago

We're able to make new recordings, but after having lost such a large number of previous recordings, we wonder if aren't losing any others. I don't know that we are, but my wife was quite annoyed about the whole thing.

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