X1 DVR Recordings Go Away After Signing Up For a New Plan

We changed our cable plan over the weekend and any recording we hadn't made in the last week or so was deleted and doesn't even show up in the "deleted" section. The DVR wasn't full. 

I can only assume this had something to do with the box being refreshed for the new subscription. These are things we've been saving to watch for awhile and this was very disappointing. 

Anyone else had this happen?