X1 DVR recordings - all appear in SAVED/FOR YOU but many missing in SAVED/RECORDINGS

As the title says, recordings are not consistently available in SAVED/RECORDINGS. However, if I check SAVED/FOR YOU, they're all there, as well as several that have.been n deleted from RECORDINGS.

I've done a DVR Resync, Reset, Restart, power disconnect reboot and have had Comcast Support look at it (worthless!). Has anyone experienced this problem?

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Responses

CCMichelle

Problem Solver

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788 Messages

5 years ago

mryflyguy, thanks so much for taking the time to reach out to us regarding your DVR sarvice issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I record everything and can only imagine how frustrating it is to not be able to see your recordings. I would love to get to the bottom of the dvr issues. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.

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mryflyguy

Contributor

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69 Messages

oKay! It's still an issue. Some recordings are under FOR YOU and some are under RECORDINGS

4 years ago

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mryflyguy

Contributor

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69 Messages

The issue hasn't changed!

4 years ago

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XfinityJamesC

Official Employee

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2.2K Messages

Thank you for getting back to me, @mryflyguy. I'm sorry to hear you're still having issues with your DVR, but you have definitely come to the right place for assistance.

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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mryflyguy

Contributor

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69 Messages

I’ll try to contact you as recommended.

4 years ago

0

X1

mryflyguy

X1 DVR recordings - all appear in SAVED/FOR YOU but many missing in SAVED/RECORDINGS

CCMichelle

mryflyguy

mryflyguy

XfinityJamesC

mryflyguy

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