mryflyguy's profile
mryflyguy
Rousing Reactor
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Contributor

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49 Messages

Tue, Dec 1, 2020 11:00 AM

X1 DVR recordings - all appear in SAVED/FOR YOU but many missing in SAVED/RECORDINGS

As the title says, recordings are not consistently available in SAVED/RECORDINGS. However, if I check SAVED/FOR YOU, they're all there, as well as several that have.been n deleted from RECORDINGS. 

 

I've done a DVR Resync, Reset, Restart, power disconnect reboot and have had Comcast Support look at it (worthless!). Has anyone experienced this problem?

 

Responses

Official Employee

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369 Messages

6 m ago

mryflyguy, thanks so much for taking the time to reach out to us regarding your DVR sarvice issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I record everything and can only imagine how frustrating it is to not be able to see your recordings. I would love to get to the bottom of the dvr issues. Can you please reach out through private message with your first and last name, name on the account if different, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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